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Desktop Support Tech I
Dovenmuehle Inc. • Lake Zurich, IL 60047 • Posted 3 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Dovenmuehle Mortgage, Inc. is seeking a motivated and skilled Helpdesk/Desktop Support Specialist to join their team. This role focuses on managing shipping and receiving tasks, providing technical support, and offering on-site assistance. The position requires a blend of technical skills, including hardware and software troubleshooting, and the ability to communicate effectively with non-technical users.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.
- Document and track support requests using a ticketing system.
- Ensure support is delivered with quality service and by providing a quick response to the user.
- Explain technical steps to non-technical users clearly.
- Image laptops and PCs with the latest Windows images.
- Ensure all devices are updated with the latest software and security patches.
- Manage the shipping and receiving of IT equipment and supplies.
- Ensure accurate inventory tracking and record-keeping.
- Coordinate with vendors and couriers for timely delivery and pickup of shipments.
- Inspect and verify incoming shipments for accuracy and condition.
- Provide on-site technical support to employees, ensuring minimal disruption to their work.
- Assist with the installation and relocation of IT equipment within the office.
- Conduct regular maintenance and updates on IT infrastructure.
- Collaborate with other IT team members to address and resolve complex issues.
- Must be available to provide support after hours and at weekends when needed.
- User Account Management: creating, modifying, and disabling accounts and resetting passwords.
- Successfully complete annual regulatory compliance training.
- Performs other related duties as assigned.
Qualifications
Required
- 1 to 2 years of experience in a level 1 help desk environment.
- Excellent communication skills both orally and written.
- 2 to 4 years of experience in a helpdesk environment.
- Proficiency in Windows 10, 11 and MAC configuration/support.
- Experience with Active Directory Administration and Outlook/Exchange Administration.
- Familiarity with Desktop Imaging.
- Physical capability to perform tasks such as lifting and moving equipment.
- Knowledge of Office applications (Word, Excel, PowerPoint, Outlook), Teams, OneDrive, SharePoint and other Microsoft 365 products.
- Experience with support ticketing system.
- Knowledge of remote support tools like Microsoft Remote Desktop.
- Understanding of VPNs, Wi-Fi, and basic troubleshooting of network connectivity issues.
- Awareness antivirus software, and endpoint protection.
- Understanding of MFA methods and their configuration, commonly used with Azure Active Directory.
- Knowledge of file storage, sharing and collaboration with Microsoft Cloud ecosystem using OneDrive.
- Familiarity with browser support and troubleshooting for Microsoft Edge, Google Chrome, Safari.
Full Job Description
Desktop Support Tech I
Full time; Non-Exempt; 37.5 hours/week; Overtime as required.
Location; Lake Zurich, IL, US
Department: PC/LAN
Dovenmuehle Mortgage, Inc. ("Dovenmuehle") is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.
General Description:
We are seeking a motivated and skilled Helpdesk/Desktop Support Specialist to join our team. This role will focus on managing shipping and receiving tasks, providing technical support, and offering on-site assistance
Essential Functions and Duties:
Technical Support:
Imaging and Deployment:
Shipping/Receiving:
On-Site Support :
Required Qualifications:
Physical Demands and Work Environment:
The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.
The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.
The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.
In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.
Full time; Non-Exempt; 37.5 hours/week; Overtime as required.
Location; Lake Zurich, IL, US
Department: PC/LAN
Dovenmuehle Mortgage, Inc. ("Dovenmuehle") is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.
General Description:
We are seeking a motivated and skilled Helpdesk/Desktop Support Specialist to join our team. This role will focus on managing shipping and receiving tasks, providing technical support, and offering on-site assistance
Essential Functions and Duties:
Technical Support:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.
- Document and track support requests using a ticketing system.
- Ensure support is delivered with quality service and by providing a quick response to the user.
- Ability to clearly explain technical steps to non-technical users.
Imaging and Deployment:
- Image laptops and PCs with the latest Windows images.
- Ensure all devices are updated with the latest software and security patches.
- Maintain an inventory of standard images and ensure they are up-to-date.
Shipping/Receiving:
- Manage the shipping and receiving of IT equipment and supplies.
- Ensure accurate inventory tracking and record-keeping.
- Coordinate with vendors and couriers for timely delivery and pickup of shipments.
- Inspect and verify incoming shipments for accuracy and condition.
On-Site Support :
- Provide on-site technical support to employees, ensuring minimal disruption to their work.
- Assist with the installation and relocation of IT equipment within the office.
- Conduct regular maintenance and updates on IT infrastructure.
- Collaborate with other IT team members to address and resolve complex issues.
- Must be available to provide support after hours and at weekends when needed.
- User Account Management: creating, modifying, and disabling accounts and resetting passwords.
- Successfully complete annual regulatory compliance training.
- Performs other related duties as assigned.
Required Qualifications:
- 1 to 2 years of experience in a level 1 help desk environment.
- Excellent communication skills both orally and written.
- 2 to 4 years of experience in a helpdesk environment.
- Proficiency in Windows 10, 11 and MAC configuration/support.
- Experience with Active Directory Administration and Outlook/Exchange Administration.
- Familiarity with Desktop Imaging.
- Physical capability to perform tasks such as lifting and moving equipment.
- Knowledge of Office applications (Word, Excel, PowerPoint, Outlook), Teams, OneDrive, SharePoint and other Microsoft 365 products.
- Experience with support ticketing system.
- Knowledge of remote support tools like Microsoft Remote Desktop.
- Understanding of VPNs, Wi-Fi, and basic troubleshooting of network connectivity issues.
- Awareness antivirus software, and endpoint protection.
- Understanding of MFA methods and their configuration, commonly used with Azure Active Directory.
- Knowledge of file storage, sharing and collaboration with Microsoft Cloud ecosystem using OneDrive.
- Familiarity with browser support and troubleshooting for Microsoft Edge, Google Chrome, Safari.
Physical Demands and Work Environment:
The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.
The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.
The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.
In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.
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