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Vice President & General Manager, Northstar

Vail Resorts • Truckee, CA 96160 • Posted 7 days ago

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In-person • Full-time • $207,000-$228,094/yr • Senior Manager

Job Highlights

Using AI ⚡ to summarize the original job post

The Vice President & General Manager at Northstar, a Vail Resorts property, is responsible for the complete oversight, management, and leadership of all aspects of resort operations. This includes mountain operations, transportation and parking, summer operations, food and beverage, ski and snowboard school, village operations, golf course operations, special events, guest services, community relations, resort safety, and more. The role involves matrix oversight for finance, sales & marketing, communications, human resources, governmental affairs, and resort safety.

Responsibilities

  • Responsible for business performance of the Resort including expense management and revenue generation.
  • Successfully recruit, hire, coach, motivate and develop an industry leading management team.
  • Create a positive work culture focused on providing the best experience possible for each and every guest.
  • Ensure that the guest and employee experience is nothing short of an Experience of a Lifetime.
  • Responsible for safety and security of employees and guests.
  • Leads a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions.
  • Builds and sustains strong, positive relationships with key community stakeholders.
  • Maintains and increases subject matter expertise of ski and snowboard industry.
  • Ensure all company records are updated and that the necessary permits are in place for continued operation.
  • Ensure compliance with all internal policies.
  • Become an established leader in the region and community through strategic, master and capital plans.
  • Prioritize and adapt in constantly changing business and environmental setting.
  • Own and drive healthy and continual communication throughout Ski Area.
  • Oversight review of all workers compensation and property loss reports in all resort operation departments.

Qualifications

Required

  • 15+ years in Ski Resorts and/or Mountain Operations.
  • 10 years in senior management role and managing multiple departments.
  • Proficiency in Microsoft Windows and Microsoft Office.
  • Strong written communication and public speaking skills.
  • Demonstrated strong financial management.

Preferred

  • Company courses in leadership, performance and goal setting.
  • Knowledge of all compliance areas of oversight through regulatory agencies.
  • Bachelor's Degree

About Vail Resorts

Vail Resorts operates in the ski industry and offers a variety of products and services at its 40+ resorts, including lift tickets, rentals, lessons, accommodations, dining, and entertainment. The company focuses on providing exceptional experiences for visitors year-round, with summer activities like mountain biking and golf alongside its winter offerings. Vail Resorts has a global presence, solidified by acquisitions like Whistler Blackcomb, and strategic partnerships like the Epic Pass program.

Full Job Description

**Create Your Experience of a Lifetime!**

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

**Job Benefits**

+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

+ MORE employee discounts on lodging, food, gear, and mountain shuttles

+ 401(k) Retirement Plan

+ Employee Assistance Program

+ Excellent training and professional development

+ Referral Program

Full Time roles are eligible for the above, plus:

+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

+ Free ski passes for dependents

+ Critical Illness and Accident plans

**Job Summary:**

Complete oversight, management and leadership of all aspects of resort operations including but not limited to mountain operations, transportation and parking, summer operations, food and beverage, ski and snowboard school, village operations, golf course operations, special events, guest services, community relations, resort safety and other areas as applicable. Matrix oversight for finance, sales & marketing, communications, human resources, governmental affairs, and resort safety.

**Job Specifications:**

+ Outlet: Northstar, CA

+ The budgeted range starts at $207,000 - $228,094 + annual bonus + equity. Actual pay will be adjusted based on experience

+ Shift & Schedule Availability: Full Time, Year Round

**The right candidate will:**

+ Demonstrate strong learning agility. Enjoys and excels in environments where he/she must tackle and solve new and increasingly complex strategic business challenges and issues-incorporating the newest ideas, technologies, and approaches to business.Be a brave, ambitious, and passionate leader who demonstrates a high level of emotional intelligence and self-awareness.Be an inspiring leader with a demonstrated track record of building high-performing teams and developing talent. 

**Job Responsibilities:**

+ Responsible for business performance of the Resort including expense management and revenue generation.

+ Successfully recruit, hire, coach, motivate and develop an industry leading management team. Ensure management team is aligned with Vail Resorts goals, values, and stakeholders.

+ Create a positive work culture that has an unwavering commitment to providing the best experience possible for each and every guest focusing on continuous improvement where every employee is proud to work for the Resort.

+ Ensure that the guest and employee experience is nothing short of an Experience of a Lifetime. Meet or exceed all metrics and goals.

+ Responsible for safety and security of employees and guests creating a positive employee experience and culture.

+ Leads a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions including Sales & Marketing, Information Technology, Finance, HR, Development, and others.

+ Builds and sustains strong, positive relationships with key community stakeholders. This includes city, county & state agencies, media, HOA and PUD boards, as well as real estate development companies - leading these groups toward alignment with key resort and company goals and initiatives.

+ Maintains and increases subject matter expertise of ski and snowboard industry, stays abreast of industry trends and news, increases industry relationships and uses expertise to influence positive change throughout Vail Resorts.

+ Ensure all company records are updated and that the necessary permits are in place for continued operation and Ski Area is fully compliant with local, state and federal rules and laws.

+ Ensure compliance with all internal policies.

+ Become an established leader in the region and community through the development and execution of progressive and smart strategic, master and capital plans.

+ Prioritize and adapt in constantly changing business and environmental setting.

+ Own and drive healthy and continual communication throughout Ski Area. Participate in formal meetings and best practices groups and stay in regular communication with colleagues throughout Vail Resorts.

+ Oversight review of all workers compensation and property loss reports in all resort operation departments in order to make adjustments and improve performance.

+ Other duties as assigned.

**Job Qualifications:**

+ 15+ years in Ski Resorts and/or Mountain Operations.

+ 10 years in senior management role and managing multiple departments.

+ Microsoft Windows, Microsoft Office.

+ Written Communication and Public Speaking.

+ Demonstrated strong financial management.

+ Highly preferred:

+ Company courses in leadership, performance and goal setting.

+ Knowledge of all compliance areas of oversight through regulatory agencies.

+ Bachelor's Degree

The expected pay range is $207,000 - $228,094 + annual bonus + equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._

_Requisition ID 505008_

_Reference Date: 09/10/2024_

_Job Code Function: Leadership_