Inside Sales Rep

As an Inside Sales Representative, you will play a crucial role in driving revenue growth by proactively engaging with existing and potential customers, coordinating sales of precious metal and Nitro products via a virtual role. This includes responsibility for all customer quotations, order entry, verification of order parameters, including lead time and change notices within the Nitro product group. Incumbent must be responsive to customers' requirements by coordinating expediting of customer orders with plant scheduling, resolving complaints, processing invoices, ensuring accounts are paid in full and maintained with established credit terms.

**_Together for a cleaner, healthier world._**

**Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology.  With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.**

_Catalyst Technologies (CT) is a market leader in the syngas value chain. It develops and supplies high-value, specialty process technology and catalysts for chemicals and fuels processing to enable our customers to operate efficiently, profitably, and sustainably. With CT at the forefront of the transition to sustainable chemicals and fuels, the transition to net zero is creating exciting new opportunities in this sector._

As an Inside Sales Representative, you will play a crucial role in driving revenue growth by proactively engaging with existing and potential customers, coordinating sales of precious metal and Nitro products via a virtual role. This includes responsibility for all customer quotations, order entry, verification of order parameters, including lead time and change notices within the Nitro product group. Incumbent must be responsive to customers' requirements by coordinating expediting of customer orders with plant scheduling, resolving complaints, processing invoices, ensuring accounts are paid in full and maintained with established credit terms.

**Your Responsibilities:**

+ Implementing the Inside Sales strategy aimed at delivering long-term value for both JM and the customer.

+ Interact daily with customers to provide outstanding customer service for the products and services of Nitro through telephone/email contact.

+ Build and maintain strong relationships with existing customers through regular communication.

+ Maintain accurate and up to date records of customer interactions.

+ Develop an understanding of the Nitro product portfolio.

+ Order entry and verification of the customer's written purchase order, order confirmation, and invoice to be complete within 24 hours of receipt.

+ Prepare accurate price quotations based on JM availability and customer requirements.

+ Respond to all standard and nonstandard quote requests within 24 hours. Contact customer within specified time period to assist in follow-up on quotes.

+ Coordinate quoting of nonstandard items through cost estimating making certain that customer requirements are fully specified and clearly understood.

+ Direct monitoring of customer metal consignment balances/metal deals to ensure adequate quantity of metal is present to meet the business unit's financial and production requirements.

+ Tracking and applying terms to customer refining orders.

+ Responding to and developing web enquiries.

+ Collaborate with the technical service team to address customer inquiries and provide accurate information.

+ Identifying and escalating customer needs which may require field-based Sales/Technical Services support.

+ Lead monthly forecasting process by providing information on customer trends and tendencies to support revenue and S&OP demand forecasting.

+ Collaborate with the supply chain teams to ensure order processing and on-time delivery.

+ Monitor and manage customer orders to ensure customer satisfaction.

+ Stay informed about market trends, competitor activities, and industry developments.

+ Share customer and market insights with relevant Catalyst Technologies teams to better understand market requirements and improve JM offerings.

+ Ensuring all activities are completed in accordance with JM code of ethics and EHS policy and practices.

**Requirements for the role:**

+ Bachelor's degree - Required

+ Minimum 3 years customer service experience

+ Desire to develop in a commercial sales role

+ Ability to multi-task, prioritize, and manage time effectively

+ Highly computer literate with exceptional Microsoft Word, Excel, and Powerpoint skills

+ Excellent communication skills both verbal and written.

+ Good organization skills and time management

+ Ability to work under pressure both individually and as part of a team

+ Ability to identify process improvements and efficiencies and deliver them

+ Ability to prioritize workload of self and team, in a fast-paced, dynamic environment

+ Ability to interact professionally with multiple levels of management

+ Ability to handle sensitive/classified documents in a professional manner

**How you will be rewarded:**

We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing - for you and your family. We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities. We'll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We'll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we're self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We're passionate about making a difference and delivering a better tomorrow for us and for you - a cleaner and healthier world, today and for future generations.

**_Johnson Matthey is open for discussion on, job share and flexible working patterns._**

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How to apply:

If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

**If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com (https://wd3.myworkday.com/matthey/d/pex/home.htmld) )**

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice (https://matthey.com/en/website-information/privacy-notice)

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

We appreciate the time and effort taken in completing an application.

By applying for this role and creating an account you are agreeing to Johnson Matthey Privacy Notice (https://matthey.com/en/website-information/privacy-notice)

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

**If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday** (myworkday.com (https://wd3.myworkday.com/matthey/d/pex/home.htmld) )

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email GlobalRecruit@matthey.com.

For further information on diversity, inclusion and belonging at JM click here (https://matthey.com/en/careers/life-at-jm/diversity-and-inclusion) to find out more.

Are you as curious about the world as we are? Do you want to make a real difference to people's lives? A career at JM will provide the stimulation you need, giving you the opportunity to work with like-minded people on an exciting mix of projects.