Health Technician - (Emergency Department)

Summary This is an open continuous announcement until Sept 30, 2024. Qualified applicants will be considered and referred as vacancies become available. The initial cut-off date for referral of eligible applications will be August 31, 2024, with subsequent cut-off dates on the 15th of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled. May close without prior notice Responsibilities The incumbent is assigned to Acute Hospital Services Service Line (Emergency Department) and is responsible for patient related activities in this area which includes medical record management, scheduling of all patients to various clinics, appointments and/or tests, information activities, routing control and other related services for patients. Duties include, but are not limited to: Obtains information to complete medical records, provides direction and instruction on therapeutic activities and relaying physicians' orders when necessary to the appropriate clinical staff while exercising skill and diplomacy during these contacts due to patients physical and emotional condition. Interprets and transcribes a variety of physicians' orders, takes appropriate scheduling action and inputs data (including diagnostic and provider codes) in DHCP/VISTA in an accurate and timely manner. The incumbent will manually transfer orders to a variety of requests and consultation forms when services are not available in the computer. Receives telephone communications for test results, inquiries regarding past and future appointments, clinic cancellation notices and other inquiries fur the clinical staff: Reports information/results and ensures that appropriate staff are notified immediately. Serves as a key contact for patients, families, visitors, and/or consulting staff. Provides guidance and direction on medical center policies and procedures while using sensitivity and compassion. Coordinates patient transfer to include, assembling patients' record, ensuring the hospital summary is complete/coded and arrange transportation. Collaborates with the clinical staff in the administration and coordination of ward activities. Responsible for the technical tasks associated with the maintenance and custody of medical records on the unit. Is responsible for electronic medical records. Work Schedule: Rotating Position Description Title/PD#: Health Technician - (Emergency Department)/PD07062A and PD07062a Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2024 . Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: You may be advanced without time restrictions to positions up to GS-5 if the position to be filled is not more than two grades above the lowest grade held within the preceding 52 weeks under a non-temporary competitive appointment. You may qualify based on your experience and/or education as described below: Individual Occupational Requirements (IOR) Specialized Experience: Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled. Examples of specialized experience include: Knowledge of the meaning and spelling of medical terminology, clinic procedures regarding scheduling and medical record procedures; Knowledge and ability to provide specialized nursing care to patients, which requires knowledge of standardized and special procedures as catheterizations, irrigations, tracheotomy suctioning and sterile dressings; Knowledge of infection control and isolation procedures such as essential elements in the prevention of infectious diseases such as hand washing techniques and asepsis; Successful completion of a CPR course and an advanced training in nursing assistant responsibilities; Recognize age related changes in a patient's condition and adapt the delivery of care; Recognize significant changes in patient's condition and take emergency action, such as applying oxygen mask and initiating CPR. NOTE: Clear examples of this specialized experience MUST be documented within your resume. OR, Education: Successful completion of a full 4-year course of study leading to a bachelor's degree, with major study or at least 24 semester hours in subjects directly related to the position (transcript required if you are basing all or part of your qualifications on education). AND, In addition to the above IOR, applicant must meet the following experience/education : Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the meaning and spelling of medical terminology, clinic procedures regarding scheduling and medical record procedures; Knowledge and ability to provide specialized nursing care to patients, which requires knowledge of standardized and special procedures as catheterizations, irrigations, tracheotomy suctioning and sterile dressings; Knowledge of infection control and isolation procedures such as essential elements in the prevention of infectious diseases such as hand washing techniques and asepsis; Successful completion of a CPR course and an advanced training in nursing assistant responsibilities; Recognize age related changes in a patient's condition and adapt the delivery of care; Recognize significant changes in patient's condition and take emergency action, such as applying oxygen mask and initiating CPR. NOTE: Clear examples of this specialized experience MUST be documented within your resume. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a full 4-year course of study leading to a bachelor's degree, with a major of study or at least 24 semester hours in subjects directly related to the position (transcript required if you are basing all or part of your qualifications on education). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. Only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. At least 8 of the excess semester hours must be directly related to the work of the position (transcript required if you are basing all or part of your qualifications on education). You will be rated on the following Competencies for this position: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Position requires standing, walking, bending, stooping, lifting, and transferring during the administration of care. In addition the work could require long periods of standing, walking, lifting of moderately heavy objects such as typewriters, printers, manuals, or medical records. In addition, the incumbent must be emotionally stable and adjust to different types of personalities, demonstrating cheerfulness, compassion, courtesy, and concern. He/she must be quick and dependable in taking emergency action as directed and use initiative in preventing accidents. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.