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HVAC Service Manager
Pop-Up Talent • Phoenix, AZ 85003 • Posted today via LinkedIn
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In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
We are seeking a dynamic and experienced Service Manager to oversee the day-to-day operations of our service department. The role involves managing the service department, supervising technicians, handling dispatching, managing inventory, interacting with customers, and leading a team of technicians. The ideal candidate will have a minimum of 10 years of field experience in HVAC, proficiency in Microsoft Excel and Outlook, and strong technical knowledge of HVAC systems.
Responsibilities
- Manage the day-to-day operations of the service department, ensuring efficient and effective service delivery
- Supervise and support technicians in the field, providing assistance with troubleshooting and resolving complex issues
- Handle dispatching of service calls, ensuring timely response to customer inquiries and requests
- Manage inventory and supplies, ensuring adequate stock levels for service operations
- Interact with customers to address inquiries, provide quotes, and ensure high levels of satisfaction
- Prepare and process proposals, purchase orders, and billing documentation accurately and in a timely manner
- Oversee maintenance and repair of company vehicles, addressing any issues promptly
- Lead a team of 5-8 technicians, providing guidance, training, and mentorship as needed
Qualifications
Required
- Minimum of 10 years of field experience in HVAC, with a strong understanding of commercial systems
- Proficiency in communication and phone skills
- Experience using Microsoft Excel and Outlook for documentation and communication purposes
- Familiarity with service management software, preferably Service Fusion or similar platforms
- Strong technical knowledge of HVAC systems ranging from 1 ton to 200 tons
- Leadership skills to motivate and manage a team of technicians effectively
- Ability to multitask, prioritize tasks, and adapt to changing priorities in a fast-paced environment
Preferred
- Previous experience in a supervisory or managerial role within the HVAC industry
- Certification or licensure in HVAC-related fields
About Pop-Up Talent
Pop-Up Talent operates in the recruiting industry, providing a modern approach to hiring known as Recruiting as a Service (RaaS). They offer services to help organizations access qualified candidates quickly, eliminate hiring fees, and save capital, all while working closely with experienced recruiters to understand specific hiring needs and culture.
Full Job Description
Service Manager, HVAC Service Manager
Phoenix, AZ 85085
SUMMARY:
- We are currently seeking a dynamic and experienced Service Manager to join our team and oversee the day-to-day operations of our service department
RESPONSIBILITIES:
- Manage the day-to-day operations of the service department, ensuring efficient and effective service delivery
- Supervise and support technicians in the field, providing assistance with troubleshooting and resolving complex issues
- Handle dispatching of service calls, ensuring timely response to customer inquiries and requests
- Manage inventory and supplies, ensuring adequate stock levels for service operations
- Interact with customers to address inquiries, provide quotes, and ensure high levels of satisfaction
- Prepare and process proposals, purchase orders, and billing documentation accurately and in a timely manner
- Oversee maintenance and repair of company vehicles, addressing any issues promptly
- Lead a team of 5-8 technicians, providing guidance, training, and mentorship as needed
REQUIREMENTS:
- Minimum of 10 years of field experience in HVAC, with a strong understanding of commercial systems
- Proficiency in communication and phone skills, with the ability to effectively interact with customers and team members
- Experience using Microsoft Excel and Outlook for documentation and communication purposes
- Familiarity with service management software, preferably Service Fusion or similar platforms
- Strong technical knowledge of HVAC systems ranging from 1 ton to 200 tons
- Leadership skills to motivate and manage a team of technicians effectively
- Ability to multitask, prioritize tasks, and adapt to changing priorities in a fast-paced environment
**Preferred Qualifications:**
- Previous experience in a supervisory or managerial role within the HVAC industry
- Certification or licensure in HVAC-related fields
We value individuals who are passionate about providing exceptional service and are committed to continuous improvement. If you meet the qualifications and are ready to take on a challenging and rewarding role as a Service Manager, we encourage you to apply. Join our team and be part of a company dedicated to excellence in HVAC service delivery.
req24-00345
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