Service Manager

Operations Manager - Direct Hire Opportunity

**This role is at a Material Handling Equipment Dealer, Rental and Maintenance / Repair company. The Operations manager MUST have a background in that industry, specifically.

Location: Decatur, GA area

Salary: $90-120k + bonus

Job Summary:

My client is a growing Material Handling Dealer and Maintenance & Repair service provider. The Operations Manager will initially manage the service department’s operations, ensuring all maintenance and repair tasks are completed efficiently and to a high standard. This role requires the ability to lead a team of technicians and manage customer relationships. As we grow, this person would ideally grow into increased Operational responsibilities.

Key Responsibilities:

• Lead a team of technicians, providing mentorship and support.
• Coordinate with dispatchers and technicians to ensure timely completion of service calls.
• Ensure all equipment is serviced according to manufacturer guidelines.
• Monitor technician performance and provide training as necessary.
• Manage customer relationships, ensuring high levels of satisfaction.

Qualifications:

• 4-year Degree
• 5+ years of experience working for an equipment dealer that offers maintenance and repair services and rental services.
• Experience with dispatch or leading service technicians.
• Desired to grow into a higher level leadership or GM function.