Air Distribution Technologies, Inc. • Grandview, MO 64030 • Posted today via LinkedIn
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The Information Technology Field Technician at Air Distribution Technologies, Inc. provides Tier 3 level IT support with an emphasis on the business unit they are based in. Responsibilities include advanced desktop/laptop support, network connectivity support, and server-based application support, aiming for first call resolution and reduction in overall SLA. The role also involves system maintenance, policy implementation, user support, security management, inventory management, and liaison with vendors.
The Field Tech will provide Tier 3 level IT support for personnel within the organization, with added emphasis on the business unit at which they will be based. The Field Tech will assist in all areas of IT support, with special emphasis on Tier 3 level IT support in their assigned area as well as other areas as needed, including advanced desktop/laptop support and network connectivity support, and server-based application support. The Field Tech will actively facilitate outstanding customer service levels, as well as understanding and adherence to the policies and procedures of the Information Technology department.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
TRAVEL REQUIREMENTS:
Approximately 20% required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and use hands and fingers to operate a computer keyboard, mouse, hand and power tools and to handle other computer components. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move or transport up to 10 pounds, frequently lift and/or move or transport up to 25 pounds, and occasionally lift and/or move or transport up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.
Air Distribution Technologies is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
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