Operations Manager

WHO WE ARE:

The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

WHO WE ARE LOOKING FOR: Operations Manager, Retail

POSITION SCOPE:

We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processing and the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Studio Coordinator and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience and store ease-of-use.

RESPONSIBILITIES:

Inventory Management:

• Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
• Monitor negative on hand and open transfers.
• Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.
• Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor.
• Monitor internal inventory movement via transfers.
• Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
• Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
• Monitors the After Sales, Before Sales and product return processes.

Maintenance:

• Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate to report, catalogue, prioritize and resolve areas that impact store structural function and image.

Shipping and Receiving:

• Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments.
• Maintain organized shipping area ensuring all outgoing merchandise is properly packaged.
• Follow company guidelines around shipping to clients and intercompany.
• Manage courier relationship to monitor shipments and file claims when necessary.

Packaging and Supplies:

• Order and manage non-merchandise supplies like stationery and packaging.
• Re-stock appropriate levels of packaging supplies within the boutique.
• Contacts and manages store supplies like office, cleaning, hospitality and retail.

Order Coordination:

• Oversee the Bench Jewelers workflow ensuring prioritization of orders.
• Coordinate engraving artwork and execution for in house engravings.
• Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders.
• Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
• Confirm product details, quality level and assembly accuracy before processing.

Order Processing:

• Work with sales team and process all orders.
• Administer quality checklist and validate using brand standards.
• Accurately document all inventory movement for orders.

Studio Reporting and Logs:

• Log and track customer returns for repair using Repair Tracker.
• Monitor and log unfulfilled work orders.
• Track orders that cannot be completed because inventory is not present.

Administrative:

• Complete tasks and projects as assigned by Store Management.
• Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency.
• Review operations processes and performance, recommend solutions for improvement as needed for store efficiency.
• Assist Store Manager with maintaining budget by managing schedule and making necessary adjustments when the business warrants.
• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits and monitoring petty cash (when applicable).

QUALIFCATIONS:

• Minimum of high school degree, bachelor’s degree preferred
• Minimum of 5 years previous experience in Retail/ Operations Management with at least 2 years of management experience
• PC/Mac proficient, advanced excel skills and knowledge of design programs a plus
• Outstanding attention to detail, highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes
• Strong written and verbal communication skills
• Self-starter and multi-tasker
• Must be able to work a flexible schedule, including evenings weekends and holidays
• Demonstrated ability to navigate through uncertainty and provide clarity in direction to both self and team