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Customer Service Representative
The Judge Group • Wayne, PA 19087 • Posted today via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at The Judge Group is responsible for answering and directing phone calls, assisting individuals with their inquiries, and serving as a professional representative of the company. This role involves managing corporate phone systems, organizing and delivering mail, stocking supplies, greeting guests, tracking packages, and maintaining contact logs. The representative will also stay current on industry trends and best practices, and perform any other duties as assigned.
Responsibilities
- Answers internal and external phone calls in a clear, concise, professional manner and assisting callers to find their resolution.
- Transfers calls to their proper location
- Analyzes calls to help find the callers proper solutions
- Sorts and organizes of USPS mail (including subtenants)
- Delivers USPS mail to department/cubicles
- Stamps of outgoing mail
- Delivers outgoing mail to proper delivery service
- Stocking of supplies
- Stocks printer station supplies (paper, folders, office stationery)
- Distributes needed ink
- Advises when supplies are needed
- Greets guests in a positive and welcoming manner
- Tracks incoming packages & notifies recipients
- Maintains contact logs (Judge India, Judge employees, etc.)
- Builds maintenance calls when necessary
- Stays current with industry trends and best practices through regular research and professional development
- Develops and maintains relevant skills
- Performs any other duties and tasks as assigned by management
Qualifications
Required
- Collaborative Partner
- Customer Service
- Detail Oriented
- Interpersonal Communication
- Time Management
About The Judge Group
The Judge Group, headquartered in Philadelphia, Pennsylvania, is a professional services firm offering technology consulting, staffing solutions, and corporate training services across various industries. Founded in 1970 by Martin E. Judge Jr., the company has a global presence in countries like Canada, Brazil, China, India, and the Philippines. The Judge Group is known for its expertise in technology consulting, staffing solutions, and corporate training, catering to diverse sectors such as healthcare, finance, manufacturing, and telecommunications.
Full Job Description
Customer Service Receptionist
The primary responsibility of the Customer Service Receptionist role is answering phones calls to assist individuals and provide solutions to those who are contacting Judge. The role serves as a professional representative for The Judge Group. The Customer Service Receptionist reports to the Administrative Supervisor.
Responsibilities
- Corporate Phone Systems
- Answers internal and external phone calls in a clear, concise, professional manner and assisting callers to find their resolution.
- Transfers calls to their proper location • Analyzes calls to help find the callers proper solutions
- Sorts and organizes of USPS mail (including subtenants)
- Delivers USPS mail to department/cubicles
- Stamps of outgoing mail
- Delivers outgoing mail to proper delivery service
- Stocking of supplies
- Stocks printer station supplies (paper, folders, office stationery)
- Distributes needed ink
- Advises when supplies are needed
- Greets guests in a positive and welcoming manner
- Tracks incoming packages & notifies recipients
- Maintains contact logs (Judge India, Judge employees, etc.)
- Builds maintenance calls when necessary
- Stays current with industry trends and best practices through regular research and professional development
- Develops and maintains relevant skills
- Performs any other duties and tasks as assigned by management
Required Competencies:
• Collaborative Partner
• Customer Service
• Detail Oriented
• Interpersonal Communication
• Time Management
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