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Call Center Specialist
Insight Global • Columbus, OH 43224 • Posted 3 days ago via LinkedIn
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In-person • Full-time • Contract • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Call Center Specialist at Insight Global will provide administrative support, including call center duties, for members located in the Columbus, Ohio office. This role involves monitoring and disseminating correspondence, answering inbound calls, assisting with mass mailings and phone calls, and entering client data into systems. The position requires 3-5 years of customer service experience, the ability to make 50 calls a day, and proficiency in ticketing systems and problem-solving.
Responsibilities
- Provide administrative support for members located in the Columbus, Ohio office.
- Monitor, record, and disseminate mail and email correspondence for the team members, as needed.
- Answer inbound calls, addressing questions and concerns.
- Assist with mass mailings and phone calls.
- Identify and escalate unresolved inquiries to management.
- Respond to program tickets in response to program concerns.
- Collect, scan and upload required paperwork from households.
- Ensure case files are complete and accurate and sign off on appropriate documents.
- Enter client data into CGI and CMHA’s system of record.
- Assemble family briefing packets.
- Respond to applicants or other interested parties regarding program information, waiting list information, and other similar inquiries.
- Help applicants and tenants fill out various forms relating to HCVP and other services.
- Provide program information and resources to clients.
- Schedule and organize client appointments.
- Handle office equipment in a fast-paced environment using scanners, copiers and fax machines.
- Maintain positive relations with owners, applicants, participants and their representatives, and stakeholders.
- May be assigned to other projects as needed.
Qualifications
Required
- 3-5 years of experience in Customer Service
- Ability to make ~50 calls a day
- Experience using ticketing systems and solving problems
- Great soft skills: timeliness, commitment, etc.
Preferred
- Experience with Zendesk
- Basic understanding of the housing program
About Insight Global
Insight Global Education is an education company that offers transformative educational travel programs for university students, recent graduates, high schools, and community groups. They focus on providing safe, culturally vibrant, and educational experiences in remarkable locations around the world, connecting classrooms to communities. Their programs include curricular resources, workshops, and local experiences, with a strong emphasis on health and safety.
Full Job Description
Company: CGI Federal
Position: Call Center Specialist
Location: Onsite - 107 S High St, Columbus OH
Duration: 6-month contract with extensions and a possibility for perm
MUST HAVES :
- 3-5 years of experience in Customer Service
- The ability to make ~50 calls a day
- Experience using ticketing systems and solving problems
- Great soft skills: timeliness, commitment, etc.
PLUSSES :
- Experience with Zendesk
- Have a basic understanding of the housing program
Responsibilities:
- Provide administrative support for members located in the Columbus, Ohio office.
- Monitor, record, and disseminate mail and email correspondence for the team members, as needed.
- Call Center Duties- answering inbound questions and concerns.
- Assist with mass mailings and phone calls.
- Identify and escalate unresolved inquiries to management.
- Respond to program tickets in response to program concerns.
- Collect, scan and upload required paperwork from households.
- Ensure case files are complete and accurate and sign off on appropriate documents.
- Enter client data into CGI and CMHA’s system of record.
- Assemble family briefing packets.
- Respond to applicants or other interested parties regarding program information, waiting list information, and other similar inquiries.
- Help applicants and tenants fill out various forms relating to HCVP and other services.
- Provide program information and resources to clients.
- Schedule and organize client appointments.
- Ability to handle office equipment in a fast-paced environment using scanners, copiers and fax machines.
- Maintain positive relations with owners, applicants, participants and their representatives, and stakeholders.
- May be assigned to other projects as needed.
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