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Desktop Support Specialist
Franklin Fitch • Dallas, TX 75215 • Posted today via LinkedIn
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In-person • Full-time • $60,000-$70,000/yr • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Desktop Support Specialist at Franklin Fitch will be responsible for providing technical support and system administration services, including troubleshooting, system configuration, and project-based tasks. This role is based in Uptown Dallas and is a permanent position offering a salary range of 60-70k.
Responsibilities
- Deploy images to laptops using designated tools.
- Add users to Active Directory and assign appropriate groups.
- Troubleshoot Microsoft 365 (Office and Teams) issues.
- Perform basic networking tasks, including IP addressing.
- Contribute to small-scale projects, such as system refreshes.
- Utilize SCCM for patching and imaging.
- Understand group policy objects (GPOs).
- Serve as the first point of contact for technical support.
- Escalate complex issues to higher-tier support when necessary.
Qualifications
Required
- Strong understanding of Windows operating systems and Active Directory.
- Experience with system imaging and deployment tools.
- Familiarity with Microsoft 365 applications (Office and Teams).
- Basic networking knowledge, including IP addressing.
- Ability to troubleshoot technical issues and provide effective solutions.
- Excellent communication and interpersonal skills.
Preferred
- Experience with Intune or other mobile device management solutions.
- Knowledge of Group Policy Objects (GPOs).
- Experience with scripting (e.g., PowerShell).
About Franklin Fitch
Franklin Fitch is a renowned international recruitment company specializing in IT Infrastructure. They connect talented professionals with job opportunities worldwide, focusing on industries like IT, cybersecurity, networking, and data centers. With offices in London, Cardiff, Frankfurt, and Austin, they are dedicated to delivering exceptional service and ensuring a perfect match between clients and candidates.
Full Job Description
Desktop Engineer | On-Site | Uptown Dallas | Perm | 60-70k
The Tier 2/3 Systems Administrator will be responsible for providing technical support and system administration services to the organization. This role will involve a mix of troubleshooting, system configuration, and project-based tasks.
Key Responsibilities:
- Deploy images to laptops using designated tools.
- Add users to Active Directory and assign appropriate groups.
- Troubleshoot Microsoft 365 (Office and Teams) issues.
- Perform basic networking tasks, including IP addressing.
- Contribute to small-scale projects, such as system refreshes.
- Utilize SCCM for patching and imaging.
- Understand group policy objects (GPOs).
- Serve as the first point of contact for technical support.
- Escalate complex issues to higher-tier support when necessary.
Required Skills and Experience:
- Strong understanding of Windows operating systems and Active Directory.
- Experience with system imaging and deployment tools.
- Familiarity with Microsoft 365 applications (Office and Teams).
- Basic networking knowledge, including IP addressing.
- Ability to troubleshoot technical issues and provide effective solutions.
- Excellent communication and interpersonal skills.
Preferred Skills:
- Experience with Intune or other mobile device management solutions.
- Knowledge of Group Policy Objects (GPOs).
- Experience with scripting (e.g., PowerShell).
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