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Technical Support Engineer
Insight Global • Durham, NC 27703 • Posted 1 day ago via LinkedIn
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In-person • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The System Integration Specialist at Insight Global will serve as a client-facing role, liaising with multiple clients to understand their high-level business needs, timelines, and expectations. This role involves working closely with the development team and operational teams to optimize integration solutions, providing first-line technical support, and being knowledgeable about the company's API product suite. The specialist will also play a key role in the client onboarding process.
Responsibilities
- Liaise with multiple clients as a point of contact to illicit their high-level business needs, timelines, and expectations.
- Be sufficiently conversant with the business and our main systems, especially our transport management and warehousing systems.
- Help forge a bridge between the development team and operational teams across the business to optimize integration solutions for our clients.
- Gain an understanding of our API product suite to be confident talking about their features to API users.
- Key to the client onboarding process, answering questions and providing first-line technical support when required.
- First line technical support for live clients
Qualifications
Required
- Experience in a previous client-facing role, with examples
- Familiarity with RESTful APIs and authentication methods
- Comfortable using Postman, basic queries for MS Application Insights log searching and any other similar 1st line support tooling
About Insight Global
Insight Global Education is an education company that offers transformative educational travel programs for university students, recent graduates, high schools, and community groups. They focus on providing safe, culturally vibrant, and educational experiences in remarkable locations around the world, connecting classrooms to communities. Their programs include curricular resources, workshops, and local experiences, with a strong emphasis on health and safety.
Full Job Description
Must Haves:
- Experience in a previous client-facing role, with examples
- Familiarity with RESTful APIs and authentication methods
- Comfortable using Postman, basic queries for MS Application Insights log searching and any other similar 1st line support tooling.
Main duties and responsibilities:
- Liaise with multiple clients as a point of contact, to illicit their high-level business needs, timelines and expectations and bring that information back into the team in a structured way.
- Be sufficiently conversant with the business and our main systems, especially our transport management and warehousing systems.
- Help forge a bridge between the development team and operational teams across the business, in order to optimize integration solutions for our clients.
- Gain an understanding of our API product suite, so that you are confident talking about their features to API users.
- Key to the client onboarding process, answering questions and providing first-line technical support when required.
- First line technical support for live clients
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