Samsung Electronics • Plano, TX 75086 • Posted 5 days ago via LinkedIn
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Samsung Electronics is seeking a Help Desk Technician to provide technical assistance on computer systems, including troubleshooting and problem-solving over the phone or email. The role involves being the first point of contact for customers, performing remote troubleshooting, and directing unresolved issues to the next level of support. The ideal candidate will have good technical knowledge, effective communication skills, and a customer-oriented attitude.
Job Description
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities:
Requirements/Qualifications:
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