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Bilingual Medical Call Center Representative - Northwest Austin

OrthoLoneStar PLLC • Austin, TX 78759 • Posted 7 days ago

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Hybrid • Full-time • $16.00-$21.50/hr • Entry Level

Job Highlights

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The Bilingual Medical Call Center Representative at OrthoLoneStar PLLC is responsible for scheduling new and follow-up patient appointments, completing patient registration, and maintaining patient medical records in accordance with established policies and procedures. This role involves a variety of clerical duties, including working with insurance rules and limitations, ensuring quality patient care, and managing scheduling discrepancies. The position offers an incentive package with a potential payout of up to $3000 a year, and remote opportunities are available for those residing in Texas.

Responsibilities

  • Schedule and reschedule appointments for patients, adhering to insurance rules and limitations.
  • Work with physician and staff to ensure quality patient care and services.
  • Record all new patient demographics and update existing accounts in Athena.
  • Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
  • Create EMR entries for cancelled appointments.
  • Cancel patient appointments as directed.
  • Complete all scheduling tasks, messages, requests, referrals, and faxes.
  • Return voicemails and make second and third attempts to reach patients.
  • Confirm Appointments as needed.
  • Perform audits on physician schedules to capture and correct scheduling discrepancies.
  • Process and complete online appointment scheduling.

Qualifications

Required

  • High School diploma
  • Previous experience in a medical office setting
  • Proficient computer skills - Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease
  • Knowledge of medical and insurance terminology
  • Attention to detail
  • Ability to effectively communicate both orally and written
  • Ability to work in a fast paced environment

Full Job Description

**INCENTIVE PACKAGE INCLUDES PAYOUT UP TO $3000 A YEAR** **REMOTE OPPORTUNITIES MAY BE AVAILABLE** - MUST RESIDE IN TEXAS.

GENERAL JOB DESCRIPTION: Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS:
  • Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
  • Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.
  • Record all new patient demographics and update existing accounts in Athena.
  • Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
  • Create EMR entries for cancelled appointments.
  • Cancel patient appointments as directed by patients, providers, or Service Center Manager.
  • Complete all scheduling tasks, messages, requests, referrals, and faxes.
  • Return voicemails as well as making second and third attempts to patients who have left voicemails.
  • Confirm Appointments as needed.
  • Perform audits on physician schedules to capture and correct any scheduling discrepancies.
  • Process and complete online appointment scheduling
  • All other duties as assigned.

QUALIFICATIONS

Education:

  • High School diploma

Experience:
  • Previous experience in a medical office setting
  • Proficient computer skills - Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease

Licensure: N/A

Special Skills:
  • Knowledge of medical and insurance terminology
  • Attention to detail
  • Ability to effectively communicate both orally and written
  • Ability to work in a fast paced environment

Physical Demands:
  • Must have adequate visual acuity to read, the ability to interpret and understand written material.
  • Must have full range of body motion including manual and finger dexterity and eye-hand coordination.

Environmental Working Conditions:

  • Continuously handle multiple tasks simultaneously and work as a part of a team

No conditions of chemicals/fumes/odors and dust/messiness

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