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Customer Service Representative
COMPX SECURITY PRODUCTS • Grayslake, IL 60030 • Posted 7 days ago
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In-person • Full-time • Entry Level
Job Highlights
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CompX Security Products is seeking a reliable, hard-working Customer Service Representative with at least 1 year of customer service experience. The role involves understanding and practicing Quality System Requirements, operating various office equipment, improving customer service, taking ownership of customer issues, and processing orders. The position offers excellent benefits, including free employee insurance, two retirement plans, and paid vacations.
Responsibilities
- Understands and practices Quality System Requirements and Documentation (i.e. applicable inspection, verification and disposition procedures, and/or instructions and forms required as part of the process).
- Operates all various types of office equipment (computers, software, measuring devices, scales, facsimile, typewriters, printers, copiers, etc.).
- Improve customer service experience, create engaged customers and facilitate growth.
- Take ownership of customer issues and follow problems through to resolution.
- Keep ahead of industry's developments and apply best practices to areas of improvement.
- Responsible for processing customer orders and communicating with customers over the phone and e-mail.
- Assists overall customer needs by working with plant personnel and the inside/outside sales team.
- Follows up on shipment status from multiple company shipping points.
- Pro-active self-starter with strong problem-solving capabilities.
Qualifications
Required
- One (1) to five (5) years' experience in customer service, preferably in a manufacturing environment.
- High school diploma or GED equivalent.
- Positive attitude and demeanor.
- Consistent punctuality and attendance.
Full Job Description
CompX Security Products is seeking a reliable, hard-working team member that is qualified to join our team. We have been providing high quality security products for over 115 years and continue to prosper.
CompX Security Products offers excellent benefits including FREE employee insurance, TWO retirement plans (401k PLUS defined contribution plan), paid vacations, and much more.
When you look at the total pay and benefit package, we are one of the best places to work. If you are the best and looking for a great company with a bright future, contact us today.
We are ONLY interested in candidates with at least 1 year of customer service experience and a proven record of success.
Position Responsibilities:
Position Requirements:
One (1) to five (5) years' experience in customer service, preferably in a manufacturing environment.
CompX is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
CompX Security Products offers excellent benefits including FREE employee insurance, TWO retirement plans (401k PLUS defined contribution plan), paid vacations, and much more.
When you look at the total pay and benefit package, we are one of the best places to work. If you are the best and looking for a great company with a bright future, contact us today.
We are ONLY interested in candidates with at least 1 year of customer service experience and a proven record of success.
Position Responsibilities:
- Understands and practices Quality System Requirements and Documentation (i.e. applicable inspection, verification and disposition procedures, and/or instructions and forms required as part of the process).
- Operates all various types of office equipment (computers, software, measuring devices, scales, facsimile, typewriters, printers, copiers, etc.).
- Improve customer service experience, create engaged customers and facilitate growth.
- Take ownership of customer issues and follow problems through to resolution.
- Keep ahead of industry's developments and apply best practices to areas of improvement.
- Responsible for processing customer orders and communicating with customers over the phone and e-mail.
- Assists overall customer needs by working with plant personnel and the inside/outside sales team.
- Follows up on shipment status from multiple company shipping points.
- Pro-active self-starter with strong problem-solving capabilities.
- Excellent verbal and written communication skills.
Position Requirements:
One (1) to five (5) years' experience in customer service, preferably in a manufacturing environment.
- High school diploma or GED equivalent.
- Positive attitude and demeanor.
- Consistent punctuality and attendance.
CompX is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
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