Service Center Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Achieve sales and profit objectives by developing and executing sales strategies for existing accounts, while promoting brand awareness and value selling to new business opportunities
• Monitoring inventory levels and adjusting when appropriate
• Maintain a team member structure to accomplish the service center mission in an effective and efficient manner
• Interview and recommend applicants for hire
• Communicate with customers in person, on the telephone and through customer site visits while executing superior customer service and communication skills
• Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary
• Maintain equipment structure and level to accomplish the service center mission safely and effectively. Provide appropriate equipment and racking to ensure safe transport and storage of all materials. Research material handling equipment to ensure procurement of the most suitable equipment in terms of performance, safety, reliability, and cost
• Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service
• Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed
• Monitor, document, and report inventory discrepancies and return goods
• Promote a sales-oriented environment in the location by communicating sales goals, strategies, and measurements, in addition to providing consistent training on sales methodology and customer service
• Work in accordance with company safety policies and maintain a safe working environment
• Assist with asset control in shipment procedures and departmental security issues
• Manage coordination of shipping and delivery with Purchasing Department
• Prepares performance assessments and/or progress reports for Distribution Center Lead and Service Center Sales Specialist. Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment
• Punctuality and regular attendance are essential to managing on-site customer service and sales
• Promote, manage, and document the delivery of products via company delivery vehicle

Qualifications

Required

• High School diploma
• Advanced knowledge of overhead garage door products, garage door repair and installation
• Outstanding computer skills, proficiency in Microsoft Excel and Word is required
• Outstanding oral and written communication skills
• Must be able to operate a forklift and have a clean driving record

Preferred

• B.S. or B.A. in business or industrial related field