Relationship Manager

Practice Description

Amazing Smiles Orthodontics is a well-established, vibrant office with a welcoming and hard working team! We are a team of people passionate about patient care, building into one another and developing our talents both professionally and personally.

Job Description

Southern Orthodontic Partners is a fast paced, entrepreneurial organization offering a premier network of orthodontic care. We provide business management expertise to our partner practices, enabling orthodontic professionals to focus on delivering the best possible care to their patients. Our partner practices benefit from our centralized support system, operational best practices, recruiting network, and marketing expertise. Our mission is to positively impact the orthodontic profession through a partnership of clinical and service excellence with the country's leading doctors.

Role: Relationship Manager
Job Type: Full-time, Exempt
Reports To: Senior Director of Referral
Location: St. Louis, MO

Description:
Do you enjoy cultivating relationships and building networks? Are you looking to demonstrate your commitment to supporting continued growth through efforts designed to increase referral relationships with dental providers? Are you motivated by a desire to help provide a path for patients to receive best in class orthodontics treatment? As the face of our orthodontic practice's brand your role is to fuel the passion and excitement for promoting the practice throughout the area.

We are seeking a dynamic and personable Relationship Manager to build and strengthen referral relationships with dental practices to drive patient referrals to our orthodontic practices.

This individual will be energetic, not easily deterred, and focused. They are not afraid to chase an opportunity. This role requires attention to detail, creativity, brand awareness, engagement, adoption, and great execution skills. This role is responsible for being the "boots on the ground" marketing lead who will drive leads into the orthodontic practice through B2B referral networks & relationships. You will be responsible for measuring ROI through B2B referrals, events, sponsorships and continuing to optimize field marketing activities.

Working as part of a collaborative team, you will work under the direction of the Senior Director of Referral Marketing.

Key Job Functions*:

Relationship-Building:

• Call on dental providers who have patients who would benefit from orthodontic treatment and share what makes our practice(s) different.
• Understand the needs and preferences of various stakeholders at the practice and tailor your approach to meet those needs.
• Ensure a high level of satisfaction among referral partners, addressing any questions or concerns, and seek feedback for improvement.
• Collaborate internally with peers and practice team, including doctors and practice manager on areas of focus and opportunity

Referral Generation:

• Develop and implement strategies to drive patient referrals to our orthodontic practices.
• Educate dental practices on the benefits and value proposition of our practices.
• Service and follow-up with dental referrers and implement steps to increase patient referrals.
• Meet with marketing leadership regularly to discuss area challenges, opportunities, outcomes, current and new marketing messages, and review current status.

Marketing and Promotion:

• Organize and participate in events, lunch and learns, and other activities to increase awareness and generate referrals.
• Collaborate with the marketing team to develop tailored campaigns for your territory.
• Study and implement current and new sales/marketing initiatives based on practice developments, technology, and techniques.
• Maintain, create and distribute practice literature on orthodontic education to potential and current referral sources.

Performance Tracking and Reporting:

• Organize and manage daily/weekly/monthly marketing schedule for achievement of monthly referral target numbers.
• Maintain, track, and meet assigned budget and measure ROI on spend.
• Track and analyze referral data and trends to measure the effectiveness of efforts and identify areas for improvement.
• Provide regular reports on referral activities, relationship-building efforts, and results to manager, practice team, doctors, and operations.
• Use CRM software to manage contacts, schedule visits, and track referral progress.

*Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

Keys to Success:

• Strong work ethic and willing to dig in
• Demonstrated ability to work independently with initiative and in a collaborative, team-oriented environment
• Can-do attitude about finding solutions
• Strong organizational skills and attention to detail
• Analytical with the ability to synthesize and effectively communicate findings
• Excellent communication skills

Minimum Required Qualifications:

A qualified candidate should be an accomplished marketing and customer engagement professional with the following minimum competencies:

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 3+ years of experience in sales, marketing or relationship management, preferably in healthcare or dental industry
• Prior experience in business-to-business sales preferred
• Proven ability to impact business growth through sales and marketing efforts
• Proficiency in CRM software and Microsoft Office Suite
• Ability to travel to multiple locations + surrounding areas as required
• Valid driver's license

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, bending, reaching, walking
• Hand-eye coordination and manual dexterity sufficient to maneuver in an office environment (keyboard, phone, copier, and other office equipment
• Mobility required to maneuver travel requirements

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).