Retail Operations Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Manages all aspects of in-store execution within assigned market, including staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field and home office leadership.
• Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives.
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high-quality full and part-time time Sales Managers, Sales Supervisors, and Sales Associates.
• Manages attrition through key performance indicators.
• Manages performance in the market to achieve all sales and customer service objectives.
• Manages all local marketing efforts within the geographic region of the assigned store.
• Responsible for inventory management for all locations assigned; Inventory ordering and receiving.
• Supervisor or Management Responsibility/Decision Making Level
• Works collaboratively with in-store and field sales leadership to achieve all company objectives.
• Provides regular reports to senior leadership.
• Participates in and completes all required sales training and ensures all employees in market are fully trained at all times.
• Provides feedback on current store performance, derives plan of action for future progress, and ensures execution of plan.
• Provides responsibility for distribution, tracking and retention of all team resources.
• Identifies trends and opportunities and utilizes for continuous sales and experience improvement.
• Responsible for all hiring, training, and performance management of store managers within market.
• Makes all hiring and termination decisions in collaboration with HR.
• Directly coaches and trains store management and sales representatives within market.
• Directly responsible for all retail operations within the assigned market.

Qualifications

Required

• Excellent customer service skills
• Ability to identify, hire, train and manage talent
• Strong performance management and coaching skills
• Ability to lead and develop others
• Strong communication skills for maintaining relationships with field and home office leadership
• Ability to manage full-time Retail Sales Managers
• Knowledge of sales productivity and guest experience management
• Employee satisfaction management skills
• Experience in interviewing and hiring sales staff
• Ability to manage store performance and achieve sales and customer service objectives
• Inventory management skills
• Ability to work collaboratively with sales leadership
• Strong decision-making skills for managing retail operations