Job Search Assistant
Customer Service Rep
Sonrava Health • Orange, CA 92868 • Posted 8 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Sonrava Health will handle inbound telephone calls from members, providers, brokers/agents, and potential clients, providing information on dental benefits and the provider network, as well as coordinating emergency care. This role involves interaction with other departments to resolve inquiries, assisting in training new representatives, and performing clerical duties.
Responsibilities
- Interact with other departments to resolve patient and/or doctor inquiries
- Assist in training new Customer Service representatives
- Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
- Provide information to members regarding dental benefits and provider network
- Provide eligibility information to provider network
- Coordinate emergency care (out-of-area and specialist referrals)
- Interact with other departments to resolve patient and/or doctor inquiries
- Coordinate Language Assistance Program requests
- Clerical duties and/or projects as assigned
Qualifications
Required
- Good verbal and written communication skills
- Minimum of one (1) year customer service experience in a Call Center environment
Full Job Description
Overview
The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.
Responsibilities
Western Dental - Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.
Qualifications
The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.
Responsibilities
- Interact with other departments (or areas) to resolve patient and/or doctor inquiries
- Assist in training new Customer Service representatives
- Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
- Provide information to members regarding dental benefits and provider network
- Provide eligibility information to provider network
- Coordinate emergency care (out-of-area and specialist referrals)
- Interact with other departments (or areas) to resolve patient and/or doctor inquiries
- Coordinate Language Assistance Program requests
- Clerical duties and/or projects as assigned
Western Dental - Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.
- Paid Time Off (PTO)
- Holiday Pay
- Medical
- Dental
- Vision
- Continuing education and advancement opportunities
- 401 (k) plan
Qualifications
- Good verbal and written communication skills
- Minimum of one (1) year customer service experience in a Call Center environment
Search for other jobs like this one:
Search for popular related roles:
Customer Service/Service Department Representative jobs in Orange, CAClerical Customer Service Representative jobs in Orange, CARetail Customer Service Representative jobs in Orange, CACustomer Care Center Representative jobs in Orange, CACustomer Relations Representative jobs in Orange, CACustomer Contact Center Service Representative jobs in Orange, CAContact Representative (Customer Service Representative) jobs in Orange, CAAssistant Customer Service Representative jobs in Orange, CASales/Customer Service Representative jobs in Orange, CAClient Care Services Representative jobs in Orange, CA
Search nearby locations hiring for this role:
Customer Service Representative jobs in Temescal Valley, CACustomer Service Representative jobs in Rossmoor, CACustomer Service Representative jobs in Hawaiian Gardens, CACustomer Service Representative jobs in Long Beach, CACustomer Service Representative jobs in Commerce, CACustomer Service Representative jobs in Diamond Bar, CACustomer Service Representative jobs in Gardena, CACustomer Service Representative jobs in Laguna Hills, CACustomer Service Representative jobs in Laguna Niguel, CACustomer Service Representative jobs in Santa Fe Springs, CA