Front Desk Agent

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Maintain regular attendance as required by scheduling, which may include evenings, nights, weekends, and holidays.
• Comply with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Maintain proper operation of the telephone switchboard and ensure all Aimbridge Hospitality performance standards are met.
• Handle requests for information, mail, and messages in an efficient and courteous manner.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Assist guests with inquiries regarding restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups and closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette when communicating with other associates.
• Deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
• Maintain an up-to-date working knowledge of all property amenities, special events, local area attractions, and things to do around the hotel.
• Perform other duties as assigned, which may include helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

Qualifications

Required

• High School diploma or equivalent.
• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality.
• Ability to multi-task, be detail-oriented, and problem solve.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace.
• Must be effective at listening to, understanding, and clarifying issues.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
• An operational knowledge of Microsoft Office suite.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.