Customer Support Specialist II (Intermodal)

About the Role

Customer Support Specialist II is a hourly role and a key contributor to our Intermodal operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.

What the Candidate Will Do

• Process shipment entries and actively lead timely performance/automation objectives

• Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.

• Exceed customer on-time pick-up and delivery expectations

• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs

• Utilize external websites and other tools of communication to set shipment appointments

• Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.

• Set up new Receivers, vendors, and supplier's locations

• Work directly with Logistics Teams to assist with shipment issues or problem-solving

• Additional Responsibilities Regarding Customer and Carrier Relationships

• Correspond with customer and carrier regarding detention and other accessorial information

• Set up new customer and vendor users on our platform

• Acquire solid understanding of customer business practices and workflow

Basic Qualifications

• High school diploma or GED equivalent

• At least 1 year Customer Service experience within an office environment

Preferred Qualifications

• Service-related industry experience

• Knowledge of the freight industry

• Intermediate proficiency with Microsoft Office Suite

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we've built one of the world's most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)