Tapestry Managed Care Analyst

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Perform troubleshooting, maintenance, and optimization of existing software applications.
• Design, build, test, and support new applications and modules within their portfolio and/or service line.
• Achieve in-depth knowledge of the software application and operational workflows.
• Understand the policies, procedures, and constraints of the clinical or business operation supported by the application.
• Work with business owners, vendors, and other ISS team members to evaluate and recommend solutions to complex problems and requests.
• Respond and address incidents and service requests in a timely manner.
• Meet department Service Level Agreements (SLA) for ticket resolution.
• Troubleshoot issues within applications/service line, working with individuals from other teams, the end users, and vendors as needed.
• Serve as the Subject Matter Expert for one or more departments, specialties, or workflows.
• Recognize, evaluate, and escalate problems discovered for any ISS systems impacting business operations.
• Proactively identify potential issues and escalate as needed.
• Report gaps in available features to the vendor and track and follow up on any issues escalated.
• Synthesize operational and technical feedback from Clinical and Business process champions and SMEs.
• Use detailed analysis to identify the root cause and recommend the best solution to address the problem.
• Provide after hours on call support according to a shared on call schedule.
• Follow department change control policies and procedures for all break/fix tickets.
• Ensure thorough testing is done in advance of any system changes moving into the Production system.
• Assist in the development of user training aids and may train end users in workflow and use of the application when necessary.
• Complete assigned project deliverables accurately and on time.
• Collect information and prepare specifications of potential system enhancement needs.
• Lead cross-functional workgroups, such as the Customer Relationship Management (CRM) Workgroup.

Qualifications

Required

• Demonstrate proficiency with information systems technology, including Microsoft Office Suite, email, intranet, internet, and other systems.
• Demonstrated skill in system workflow and business process flow analysis and design.
• Bachelor's Degree in health care information technology, computer science, or related area, or equivalent combination of experience/training.
• Three years of experience in a healthcare related organization.
• Must have or acquire certifications required to support the applications. If Analyst does not yet hold needed certifications, they will be required to travel to Wisconsin and attend Epic Certification training sessions. Analyst required to achieve certification within three months of the last class and three exam attempts.
• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas.
• Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.