General Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Develop People by living the People First promise, exhibiting PRIDE values, creating a positive energy in the restaurant, empowering the team through Yes I Can, communicating effectively, engaging the team in regular huddles, coaching and motivating Shift Leaders, Assistant Managers, and the team, recruiting and developing top grade talent, and recognizing the team with U-Rock and Fresh, Friendly and Fast recognition tools.
• Create Great Guest Experiences by serving as a role model to create WOW guest experiences, setting clear expectations and creating a welcoming work environment, taking actions to solve and celebrating guest feedback, regularly observing the team and operations from the guest perspective, and leveraging community relationships to drive business and maximize catering program opportunities.
• Serve as the face and voice of the brand in the restaurant and community by growing sales through sponsoring local marketing or participating in events, building and leveraging community relationships to drive business, and championing and implementing company-wide promotions, product launches, and product samplings.
• Maintain the balance between providing a high quality employee and guest experience, and achieving financial goals by developing and maintaining Krystal 9 operating systems, developing sales forecast and creating schedules, monitoring business, reviewing inventory efficiencies, evaluating food costs, controlling food and equipment inventory, and maintaining Brand operating standards for product procedures, cleanliness standards, and service expectations.
• Ensure the restaurant is a safe, sanitary, and appealing place for everyone by monitoring and maintaining compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations, identifying problems and conducting high-level troubleshooting for restaurant equipment to ensure operationality.

Qualifications

Required

• Excellent people leadership and guest service skills.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Available to work all shifts, weekends, and holidays.
• Must have high school diploma or equivalent.
• Minimum of 3 years management experience.
• Must be able to lift up to 50 pounds of force frequently to move objects.
• Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds.
• Consistently handles product preparation.
• Ability to kneel and follow proper lifting procedures.
• Consistently lifts for product preparation, stocking, and inventory.