ACCOUNT MANAGER

Specific Duties / Essential Job Functions: (Other duties may be assigned.)

• Ensure that future schedules are complete (days off, vacations, etc.)
• Ensure all call-offs are covered.
• Manage daily schedules and accommodate increased/decreased client staffing requests.
• Communicate with Client representatives on a frequent basis regarding operations.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (as required).
• Maintain communication with other Shift Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Work with Safety Quality Manager to ensure the safety, security, and quality of the operation. Set positive, professional example for workforce.
• Ensure supervisor and front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Miscellaneous duties as assigned

Supervisory Responsibilities:

• Janitorial Supervisors and Front-Line employees

Other:

• Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The individual may be required to stand and walk for the majority of the work shift.

2. Individual may be required to lift 50 pounds or more for the majority of the work shift.

• Work Environment: The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The work environment has a moderate noise level.

• Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Language Skills:

• Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public. Must also possess and utilize effective listening skills.
• Bilingual in Spanish preferred

Math Skills:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

Computer Skills:

• Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

• Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
• Employee must comply with and enforce all guidelines and policies set forth in the ABM Industries Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

MINIMUM REQUIREMENTS *

Education:

• High school diploma or GED required. College degree or equivalent work experience preferred.

Experience:

• Previous management experience preferred.

Overall:

• Must be 18 years of age or older.
• Must submit to and pass a drug screen.

This job description is subject to change at any time at the discretion of management. Must work schedule as assigned.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate