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Systems Support Specialist- Help Desk
ASM Global • Philadelphia, PA 19107 • Posted 3 days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Help Desk Technician, under the direct supervision of the Director of IT, is responsible for providing support to the operation, integrity, and security of the company’s end-user devices and systems. This includes help desk support for Microsoft Windows, Office 365, and various desktop programs, as well as support for Windows Print Servers, Printers, Desktop and Laptop Computers, IP Phones, Fax Machines, Windows Server, and other systems.
Responsibilities
- Provide Help Desk Support for Microsoft Windows, Office 365, and a variety of other desktop programs.
- Support, install, configure, and troubleshoot Windows Print Server and Printers.
- Support, install, configure, and troubleshoot desktop and laptop computers and associated peripherals.
- Support, install, configure, and troubleshoot IP Phones and Fax machines.
- Support, configure, and troubleshoot Windows Server and other systems to install software to end users.
- Support, configure, and troubleshoot end-user mobile devices.
- Provide assistance on Windows Server Management; including AD and Group Policies
- Provide assistance in managing data retention.
- Document configuration of IT resources and Help Desk procedures.
- Work extended and/or irregular hours including nights, holidays, and weekends, as needed.
- Maintain an attitude of “do whatever it takes”.
- Performs other job-related duties as assigned.
About ASM Global
ASM Global is a leading venue and event management company based in LA. They specialize in managing a wide range of venues, including stadiums, convention centers, theaters, and unique event spaces. They offer best-in-class management solutions, talent booking, and hospitality services to ensure successful events for clients and attendees.
Full Job Description
SUMMARY
Under the direct supervision of the Director of IT, The Helpdesk Technician is responsible for providing support to the operation, integrity, and security of the company’s end-user devices and systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Provide Help Desk Support for Microsoft Windows, Office 365, and a variety of other desktop programs.
· Support, install, configure, and troubleshoot Windows Print Server and Printers.
· Support, install, configure, and troubleshoot desktop and laptop computers and associated peripherals.
· Support, install, configure, and troubleshoot IP Phones and Fax machines.
· Support, configure, and troubleshoot Windows Server and other systems to install software to end users.
· Support, configure, and troubleshoot end-user mobile devices.
· Provide assistance on Windows Server Management; including AD and Group Policies
· Provide assistance in managing data retention.
· Document configuration of IT resources and Help Desk procedures.
· Work extended and/or irregular hours including nights, holidays, and weekends, as needed.
· Maintain an attitude of “do whatever it takes”.
· Performs other job-related duties as assigned.
SUPERVISORY RESPONSIBILITIES
None
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