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Account Manager - San Diego, CA
Hello! Destination Management • San Diego, CA 92108 • Posted 3 days ago
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In-person • Full-time • $55,000-$60,000/yr • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Account Manager at Hello! Destination Management is responsible for executing programs as sold by the Account Executive while exceeding client expectations and requirements. This role involves strong organization, time management, communication, and technical skills, including Excel and Word proficiency. The AM assists in program design, manages client and vendor communications, conducts site visits, and ensures on-site operations run smoothly. A valid driver's license with a good driving record is required.
Responsibilities
- Attend site visits and client meetings or conference calls.
- Pre-book transportation and field staff.
- Confirm all client needs are correct based on the contract.
- Communicate with Hotel contact and vendors.
- Conduct site visits with or without clients and vendors.
- Breakout Arrival and Departure manifests.
- Book transportation and order field staff.
- Order necessary merchandise or supplies.
- Generate Program Recap and Staff instructions.
- Assist client with additional program needs.
- Generate Service Agreement Addendums.
- Manage and be on-site for themed events, transportation moves, tours, teambuilding, off-property events.
- Update manifests, transportation needs, and field staff requests.
- Update XE costing sheets and reconcile vendor invoices.
- Create Preliminary Invoice and review Final Invoice with Billing.
- Review P&L and follow up with client on Final Invoice and Evaluation.
Qualifications
Required
- Strong organization, time management, and communication skills.
- Proficiency in Excel and Word.
- Ability to interact one-on-one in a personal and positive manner.
- Valid driver's license with a good driving record.
Full Job Description
ACCOUNT MANAGER
We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!
OVERVIEW OF POSITION
To execute the program as sold by the Account Executive while exceeding client expectations and requirements. Being available to the client, the hotel and the vendors and field staff at all times.
SKILLS REQUIRED:
Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude.
Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Program Design Associate with the following:
- Attend site visits.
- Attend client meetings or conference calls.
- Pre-book transportation
- Pre-book field staff
Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities:
- Communicate with Client to confirm all needs are correct based on the contract.
- Communicate with Hotel contact.
- Communicate with Vendors and confirm vendor contracts.
- Conduct site visits with or without clients with vendors
- Breakout Arrival and Departure manifests
- Book transportation
- Order Field Staff
- Order any necessary merchandise or supplies.
- Generate Program Recap and distribute to client, hotels, and internal contacts.
- Generate Staff instructions and Staff paperwork.
- Assist client if they need additional items for their program.
- Generating Service Agreement Addendums
On-site Operations Include
- Attending client/hotel pre-cons
- Meet with clients to go over the program.
- Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc.
- Update manifests
- Update transportation needs
- Update field staff requests
Conclusion of program
- Update XE costing sheets.
- Reconcile any vendor invoices.
- Create Preliminary Invoice
- Organize file for Billing.
- Review Final Invoice with Billing
- Review P&L
- Follow up with client with Final Invoice and Evaluation
Special Requirement: Must have valid driver's license with a good driving record.
Compensation details: 55000-60000
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