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Customer Service Representative
Aston Carter • Remote • Posted 3 days ago
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Remote • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Remote Gate Agent, you will act as a customer service representative supporting thousands of drivers across the country using two-way Audio/video communication to verify and process specifications on trucks, coordinating and providing updates on arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. The role requires extreme detail orientation, the ability to work in a fast-paced environment with a high sense of urgency, and quick learning skills.
Responsibilities
- Act as a Remote Gate Agent supporting thousands of drivers across the country.
- Use two-way Audio/video communication to verify and process specifications on trucks.
- Coordinate, communicate, and provide updates on a daily basis to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.
- Speak to roughly 200 drivers a day, requiring excellent and clear communication.
Qualifications
Required
- 1+ year of high volume (Call Center) customer support experience or strong retail customer service from companies such as SBUX or Restaurant industry.
- Strong job tenure.
- Ability to follow an SOP.
- Strong problem-solving skills.
- Experience with Microsoft Excel and keyboard shortcuts.
- Proficiency in computers.
- Ability to multi-task and work on multiple projects at once.
- Quick learning skills and ability to work in a fast-paced environment.
About Aston Carter
Aston Carter is a leading staffing and consulting firm that offers specialized staffing solutions in areas like accounting & finance, customer support, operations & administrative, and governance & risk compliance. They provide business services, consulting, and managed solutions to help companies optimize their workforce management. Aston Carter is committed to delivering exceptional service, focusing on diversity, equity, and inclusion, and offers job opportunities across various industries on their job board.
Full Job Description
Description:
On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers. - We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. - This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. - On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must.
Skills:
customer service, microsoft office, phone etiquette, logistics, intermodal, supply chain, call center, communication and people skills
Top Skills Details:
customer service,microsoft office,phone etiquette
Additional Skills & Qualifications:
Qualifications: - 1+ year of high volume (Call Center) customer support experience - Will consider strong retail customer service from companies such as SBUX or Restaurant industry. - Strong job tenure required. - Someone who can follow an SOP - strong problem-solving skills is a must! - Experience with Microsoft Excel and keyboard short cuts. Must be proficient in computers! - Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment. - We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.
Experience Level:
Entry Level
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers. - We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. - This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. - On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must.
Skills:
customer service, microsoft office, phone etiquette, logistics, intermodal, supply chain, call center, communication and people skills
Top Skills Details:
customer service,microsoft office,phone etiquette
Additional Skills & Qualifications:
Qualifications: - 1+ year of high volume (Call Center) customer support experience - Will consider strong retail customer service from companies such as SBUX or Restaurant industry. - Strong job tenure required. - Someone who can follow an SOP - strong problem-solving skills is a must! - Experience with Microsoft Excel and keyboard short cuts. Must be proficient in computers! - Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment. - We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.
Experience Level:
Entry Level
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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