Job Search Assistant
Sales & Service Specialist
The Hertz Corporation • Tempe, AZ 85282 • Posted 3 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • $16.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Sales & Service Specialist at The Hertz Corporation is a key member of the Hertz Local Edition team, acting as a brand ambassador to provide the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers. This role involves ensuring operational efficiencies, assisting customers with reservations, processing rentals, providing clean and safe vehicles, and handling post-rental inquiries. The position requires working in a fast-paced environment, providing excellent customer service, and maximizing revenue opportunities.
Responsibilities
- Ensure optimal operational efficiencies to provide customers the best rental car experience
- Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to customers
- Assist customers with various post rental inquiries involving the rental and billing process
- Work in a fast-paced environment, providing helpful customer service
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
- Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections
- Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior and exterior of vehicle, filling gasoline tanks and checking fill levels of all fluids
Qualifications
Required
- Ability to work in a fast-paced environment with a variety of tasks
- Demonstrate professionalism, enthusiasm, and outstanding communication skills
- Previous customer service experience
- Strong time management and organizational skills
- Computer literate and detailed orientated
- Must have a valid driver's license with an acceptable driving record
Preferred
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability
About The Hertz Corporation
Hertz Corporation is a prominent American car rental company with a significant global presence, operating in over 150 countries. The company offers a wide range of car rental and leasing services, including sedans, SUVs, luxury vehicles, vans, and used vehicle sales through Hertz Car Sales. Despite recent financial challenges and a restructuring process, Hertz remains committed to providing reliable transportation solutions to customers worldwide.
Full Job Description
$16.00/hour starting pay rate plus opportunity to earn commission
The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
+ Ensure optimal operational efficacies to provide customers the best rental car experience
+ Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
+ Assist customers with various post rental inquiries that involve the rental and billing process
+ Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
+ Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
+ Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
+ Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
+ Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
**Professional Experience:**
+ Ability to work in a fast-paced environment with a variety of tasks.
+ Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
+ Previous customer service.
+ Strong time management and organizational skills are required
+ Computer literate and detailed orientated.
+ Must have a valid driver's license with an acceptable driving record
**Knowledge:**
+ Customer service resolution practices
+ Excellent communication techniques
+ Sales Management/Coaching ability
**Skills:**
+ Demonstrate good written and oral communication skills.
+ Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
+ Demonstrate professionalism and interpersonal skills.
+ Show a high level of ownership, accountability and initiative.
+ Proven experience of working well within a team.
+ Ability to work flexible shifts including weekends and holidays; and work overtime as required.
+ Willing to work outdoors during all weather conditions.
+ Assist with special administrative projects when needed.
+ Ability to stand for long periods of time.
+ Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
+ Ensure optimal operational efficacies to provide customers the best rental car experience
+ Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
+ Assist customers with various post rental inquiries that involve the rental and billing process
+ Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
+ Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
+ Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
+ Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
+ Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
**Professional Experience:**
+ Ability to work in a fast-paced environment with a variety of tasks.
+ Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
+ Previous customer service.
+ Strong time management and organizational skills are required
+ Computer literate and detailed orientated.
+ Must have a valid driver's license with an acceptable driving record
**Knowledge:**
+ Customer service resolution practices
+ Excellent communication techniques
+ Sales Management/Coaching ability
**Skills:**
+ Demonstrate good written and oral communication skills.
+ Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
+ Demonstrate professionalism and interpersonal skills.
+ Show a high level of ownership, accountability and initiative.
+ Proven experience of working well within a team.
+ Ability to work flexible shifts including weekends and holidays; and work overtime as required.
+ Willing to work outdoors during all weather conditions.
+ Assist with special administrative projects when needed.
+ Ability to stand for long periods of time.
+ Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Search for other jobs like this one:
Search for popular related roles:
Sales & Marketing Support Specialist jobs in Tempe, AZClient Sales Specialist jobs in Tempe, AZCustomer Service and Sales Specialist jobs in Tempe, AZSales/Customer Specialist jobs in Tempe, AZCustomer Service/Sales Specialist jobs in Tempe, AZSales Administration and Customer Service Specialist jobs in Tempe, AZSales & Service Specialist jobs in Tempe, AZCustomer Care Sales Specialist jobs in Tempe, AZSales/Marketing Specialist jobs in Tempe, AZSales Service Specialist jobs in Tempe, AZ
Search nearby locations hiring for this role:
Sales & Service Specialist jobs in Casa Grande, AZSales & Service Specialist jobs in San Tan Valley, AZSales & Service Specialist jobs in Fountain Hills, AZSales & Service Specialist jobs in Sun City West, AZSales & Service Specialist jobs in Arizona City, AZSales & Service Specialist jobs in Phoenix, AZSales & Service Specialist jobs in Mesa, AZSales & Service Specialist jobs in Peoria, AZSales & Service Specialist jobs in Litchfield Park, AZSales & Service Specialist jobs in Citrus Park, AZ