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service desk technician
Randstad US • Remote • Posted 3 days ago
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Remote • Full-time • $15.00-$21.00/hr • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Service Desk Technician is responsible for answering customer calls, chats, and user submitted tickets, documenting each interaction in the ticketing system, and using the information gathered to diagnose issues and resolve or route them according to procedures. This role supports a wide range of software, hardware, and network connectivity issues.
Responsibilities
- Answer customer calls, chats, and user submitted tickets
- Document each interaction in the ticketing system
- Use information gathered to diagnose issues and resolve or route per procedures
- Support a wide range of software, hardware, and network connectivity issues
Qualifications
Required
- Customer service support skills
- Professional written and verbal communications skills
- Dependable and reliable
- Ability to work independently while remote
- 1 year of Service Desk experience
Preferred
- A+ Certification
- Experience with remotely supporting customers work through software, hardware, remote connectivity, and internet browser issues
About Randstad US
Randstad is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. Randstad offers outsourcing, consulting and workforce management solutions for generalist and specialist disciplines, including technology, engineering, accounting and finance, clinical and non-clinical healthcare, human resources, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.
Full Job Description
+ denver , colorado
+ posted 2 days ago
**job details**
summary
+ $15 - $21 per hour
+ contract
+ associate degree
+ category computer and mathematical occupations
+ reference1065708
job details
job summary:
The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues.
Required Skills -
- customer service support skills
- professional written and verbal communications skills
- Dependable and Reliable
- Ability to work independently while remote
Job Duties -The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues.
Job Requirements -1 year of Service Desk is experience
Desired Skills & Experience -A+ Certification, experience with remotely support customers work through software, hardware, remoted connectivity, and internet browser issues
location: Denver, Colorado
job type: Contract
salary: $15 - 21 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues.
Required Skills -
- customer service support skills
- professional written and verbal communications skills
- Dependable and Reliable
- Ability to work independently while remote
Job Duties -The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues.
Job Requirements -1 year of Service Desk is experience
Desired Skills & Experience -A+ Certification, experience with remotely support customers work through software, hardware, remoted connectivity, and internet browser issues
qualifications:
+ Experience level: Entry Level
+ Minimum 1 year of experience
+ Education: Associates (required)
skills:
+ Network
+ Telecommunications
+ Scheduling
+ Electronics Technician
+ Field ServiceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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