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Bilingual Customer Service Rep
Waste Connections • Aurora, IL 60505 • Posted 3 days ago
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In-person • Full-time • Entry Level
Job Highlights
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Waste Connections is seeking a Bilingual Customer Service Representative to work directly with the Customer Service Supervisor to handle calls from customers, resolve service or billing issues, and promote growth opportunities within the company. This role involves direct interaction with customers, effective communication, and collaboration with various departments to resolve disputes.
Responsibilities
- Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
- Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
- Works in conjunction with other departments to resolve customer disputes.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
- Take payments, bank deposits, key word orders, keys production paperwork and general office duties.
- Delivers services to customers in a manner that promotes goodwill.
Qualifications
Required
- Experience with Microsoft Word, Excel and E-Mail.
- Proficient in 10-key, keyboarding, and typing skills a must.
- Excellent verbal communications skills.
About Waste Connections
Waste Connections is a leading waste management company based in Australia, offering a wide range of waste collection, disposal, recycling, and consulting services to residential and commercial customers. The company operates globally through subsidiaries, joint ventures, and partnerships, including notable subsidiaries like Cleanaway. With a focus on expanding its global presence and investing in sustainable waste management practices, Waste Connections stands out as a reliable and reputable solution provider in the industry.
Full Job Description
Our **Customer Service Rep** will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning service or billing. We seek individuals with a leadership mentality and desire to grow with promotional opportunities in this role.
**Groot offers:**
+ Competitive Compensation.
+ Benefits Plans - Flexible Spending Accounts and Health Savings Account options.
+ Generous matching 401(K) and Paid Time Off.
**Schedule:** 8:00am-5:00pm.
Monday-Friday with 1-2 required Saturdays per month.
**Benefits:** We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401(K), and more.
**Duties and Responsibilities:**
+ Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
+ Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
+ Works in conjunction with other departments to resolve customer disputes.
+ Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
+ Take payments, bank deposits, key word orders, keys production paperwork and general office duties.
+ Delivers services to customers in a manner that promotes goodwill.
**Requirements:**
+ Experience with Microsoft Word, Excel and E-Mail.
+ Proficient in 10-key, keyboarding, and typing skills a must.
+ Excellent verbal communications skills.
_Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status._
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