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Customer Service Representative - North Vernon
Indiana Farm Bureau Insurance • North Vernon, IN 47265 • Posted 3 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Indiana Farm Bureau Insurance interacts directly with customers to provide product and service information, sales/marketing support to Agents, and assists with office operations such as scheduling appointments, quoting insurance, and cash handling. This role focuses on problem resolution, building strong customer relationships, and ensuring customer satisfaction by adhering to the organization's policies.
Responsibilities
- Interact directly with customers by providing product and service information.
- Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
- Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
- Coordinate problem resolution with appropriate departments.
- Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
- Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.
Qualifications
Required
- High School diploma or GED equivalent.
- Ability to obtain Property and Casualty insurance license within first 2 years.
- Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
- Requires an understanding of numerical concepts to perform mathematical transactions.
- Strong attention to detail and accuracy.
Preferred
- Insurance and/or claims background.
Full Job Description
**Description**
**Responsibilities:**
+ Interact directly with our customers by providing product and service information.
+ Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
+ Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
+ Coordinate problem resolution with appropriate departments.
+ Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
+ Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.
**Requirements for Success:**
+ High School diploma or GED equivalent.
+ Ability to obtain Property and Casualty insurance license within first 2 years.
+ Insurance and/or claims background helpful.
+ Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
+ Requires an understanding of numerical concepts to perform mathematical transactions.
+ Strong attention to detail and accuracy.
**IFBI Perks:**
+ An organization that values work/life balance
+ Paid Vacation/Sick Leave
+ 401K w/ Match
+ Full Time with a Monday - Friday schedule
+ Potential for a yearly bonus with a possible payout of up to 20% of the salary
+ Contests and Incentives
+ Benefits eligibility within 30 days of employment
+ Negotiable pay based on level of experience
+ Collaborate in a team environment
+ Paid volunteer hours
\#FO
\#LI-KL1
**Qualifications**
**Education**
**Required**
+ High School or better
Job Category: Marketing
Job Type: Full-Time
1910 N State Highway 3
North Vernon, IN, USA, 47265
ReqID: CUSTO004785
**Responsibilities:**
+ Interact directly with our customers by providing product and service information.
+ Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
+ Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
+ Coordinate problem resolution with appropriate departments.
+ Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
+ Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.
**Requirements for Success:**
+ High School diploma or GED equivalent.
+ Ability to obtain Property and Casualty insurance license within first 2 years.
+ Insurance and/or claims background helpful.
+ Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
+ Requires an understanding of numerical concepts to perform mathematical transactions.
+ Strong attention to detail and accuracy.
**IFBI Perks:**
+ An organization that values work/life balance
+ Paid Vacation/Sick Leave
+ 401K w/ Match
+ Full Time with a Monday - Friday schedule
+ Potential for a yearly bonus with a possible payout of up to 20% of the salary
+ Contests and Incentives
+ Benefits eligibility within 30 days of employment
+ Negotiable pay based on level of experience
+ Collaborate in a team environment
+ Paid volunteer hours
\#FO
\#LI-KL1
**Qualifications**
**Education**
**Required**
+ High School or better
Job Category: Marketing
Job Type: Full-Time
1910 N State Highway 3
North Vernon, IN, USA, 47265
ReqID: CUSTO004785
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