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Field Operations Support Assistant
SCI Shared Resources, LLC • Brentwood, MD 20722 • Posted 4 days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Field Operations Support Assistant provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Responsibilities include preparing death certificates, prayer cards, and related documents, completing required permits and certificates, preparing and processing Veteran's paperwork, and ensuring compliance with state/federal regulations and company rules. The role also involves coordinating the ordering of memorials and related products, overseeing the processing of installation orders, and maintaining professional relationships with various authorities.
Responsibilities
- Prepares death certificates, prayer cards and related documents
- Completes required permits and or certificates
- Prepares and processes Veteran's Paperwork
- Prepares marker monument placement paperwork
- Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
- Prepares and distributes daily schedules, reports, and documents
- Receives and processes payments and contracts
- Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
- Orders office supplies
- Oversees the processing of installation orders to grounds and maintenance departments
- Processes accounts payable transactions
- Assists with the preparation of obituaries
- Assists Location Management, Sales, Family Service Counselors and payroll as needed
- Acts as backup to Receptionist
- Greets family members and friends
- Communicates client family's needs promptly and accurately to the appropriate staff member
- Conveys a sense of concern and empathy with client family members at all times
- Responds to customer inquiries via telephone, internet and in person
- Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
Qualifications
Required
- High School or equivalent
- 1 - 2 years of experience in an office clerical or customer service capacity
- Experience working in a customer-focused and fast-paced professional environment
Preferred
- MS Office Suite experience
About SCI Shared Resources, LLC
Dignity Memorial, a subsidiary of Service Corporation International (SCI), is North America's largest provider of funeral and cemetery services. With over 2,000 locations in the United States and Canada, Dignity Memorial offers funeral services, cremation options, burial services, pre-planning, grief support, and cemetery services with a focus on respect and compassion for families during difficult times.
Full Job Description
Consider the possibilities of joining a Great Place to Work!
rovides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
**JOB** **RESPONSIBILITIES**
+ Prepares death certificates, prayer cards and related documents
+ Completes required permits and or certificates
+ Prepares and processes Veteran's Paperwork
+ Prepares marker monument placement paperwork
+ Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
+ Prepares and distributes daily schedules, reports, and documents
+ Receives and processes payments and contracts
+ Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
+ Orders office supplies
+ Oversees the processing of installation orders to grounds and maintenance departments
+ Processes accounts payable transactions
+ Assists with the preparation of obituaries
+ Assists Location Management, Sales, Family Service Counselors and payroll as needed
+ Acts as backup to Receptionist
+ Greets family members and friends
+ Communicates client family's needs promptly and accurately to the appropriate staff member
+ Conveys a sense of concern and empathy with client family members at all times
+ Responds to customer inquiries via telephone, internet and in person
+ Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
**MINIMUM** **REQUIREMENTS**
**Education**
+ High School or equivalent
**Experience**
+ 1 - 2 years of experience in an office clerical or customer service capacity required
+ Experience working in a customer-focused and fast-paced professional environment required
**Knowledge, Skills & Abilities**
+ Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
+ MS Office Suite experience preferred
+ Basic mathematics skills required
+ Good verbal and written communication skills
+ Strong organizational skills and detail oriented
+ High level of compassion and integrity
+ Ability to maintain confidentiality
Postal Code: 20722
Category (Portal Searching): Administration and Clerical
Job Location: US-MD - Brentwood
Job Profile ID: F00216
Time Type: Full time
Location Name: Fort Lincoln Funeral Home & Cemetery
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