Job Search Assistant
Full-Time Customer Service Supervisor
Kohl's • Roseville, MN 55126 • Posted 5 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • $18.10/hr • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
As a Customer Service Supervisor at Kohl's, you will be an expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. This role involves teaching, coaching, developing, and supervising associates while completing all service processes focused on consistency and operational efficiency.
Responsibilities
- Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
- Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
- Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
- Support the training of associates on merchandising standards, product knowledge, and tools; utilize and adhere to Kohl's brand standards
- Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
- Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
- Lead with integrity, honesty and foster teamwork in an engaged and inclusive culture
- Exercise good judgment; take appropriate partners as needed
- Model, guide and provide direction to associates
- Demonstrate and coach a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
- Support strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
- Prevent loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
- Monitor and adjust resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
- Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
- Accomplish multiple tasks within established timeframes
- Train, monitor and reinforce company policies, procedures, standards and guidelines
- Maintain adherence to company safety policies for the safety of all associates and customers
- Key holder responsibilities include opening and closing store processes, and providing direction to associates
Qualifications
Required
- Must be at least 18 years of age or older
- Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
- Strong verbal/written communication and interpersonal skills
- Flexible availability, including days, nights, weekends, and holidays
Preferred
- 2 years experience in retail or similar industry
About Kohl's
Kohl's is a popular omnichannel retailer offering a wide range of products including clothing, shoes, toys, home décor, appliances, and electronics. They provide convenient shopping with free shipping, easy returns, and exclusive discounts for Kohl's Cardholders and Rewards members. With over 1,100 stores nationwide, Kohl's is a one-stop shop for the whole family.
Full Job Description
Pay Range: $18.10- $23.10
About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You'll Do
+ Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
+ Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
+ Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
+ Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
+ Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
+ Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
All Supervisor roles at Kohl's are responsible for:
+ Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
+ Exercising good judgment; taking appropriate partners as needed
+ Modeling, guiding and providing direction to associates
+ Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
+ Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
+ Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
+ Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
+ Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
+ Accomplishing multiple tasks within established timeframes
+ Training, monitoring and reinforcing company policies, procedures, standards and guidelines
+ Maintaining adherence to company safety policies for the safety of all associates and customers
+ Key holder responsibilities include opening and closing store processes, and providing direction to associates
+ Other responsibilities as assigned
What Skills You Have
Required
+ Must be at least 18 years of age or older
+ Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
+ Strong verbal/written communication and interpersonal skills
+ Flexible availability, including days, nights, weekends, and holidays
Preferred
+ 2 years experience in retail or similar industry
Pay Starts At: $18.10
About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You'll Do
+ Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
+ Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
+ Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
+ Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
+ Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
+ Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
All Supervisor roles at Kohl's are responsible for:
+ Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
+ Exercising good judgment; taking appropriate partners as needed
+ Modeling, guiding and providing direction to associates
+ Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
+ Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
+ Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
+ Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
+ Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
+ Accomplishing multiple tasks within established timeframes
+ Training, monitoring and reinforcing company policies, procedures, standards and guidelines
+ Maintaining adherence to company safety policies for the safety of all associates and customers
+ Key holder responsibilities include opening and closing store processes, and providing direction to associates
+ Other responsibilities as assigned
What Skills You Have
Required
+ Must be at least 18 years of age or older
+ Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
+ Strong verbal/written communication and interpersonal skills
+ Flexible availability, including days, nights, weekends, and holidays
Preferred
+ 2 years experience in retail or similar industry
Pay Starts At: $18.10
Search for other jobs like this one:
Search for popular related roles:
Senior Customer Care Supervisor jobs in Roseville, MNClient Service Representative Supervisor jobs in Roseville, MNCustomer Relations Supervisor jobs in Roseville, MNSupervisor, Customer Care jobs in Roseville, MNRetail Services Supervisor jobs in Roseville, MNService Order Supervisor jobs in Roseville, MNSupervisor Customer Service jobs in Roseville, MNService Supervisor jobs in Roseville, MNService Support Supervisor jobs in Roseville, MNSupervisor, Customer Service jobs in Roseville, MN
Search nearby locations hiring for this role:
Customer Service Supervisor jobs in Waconia, MNCustomer Service Supervisor jobs in New Richmond, WICustomer Service Supervisor jobs in Wyoming, MNCustomer Service Supervisor jobs in Maple Grove, MNCustomer Service Supervisor jobs in Jordan, MNCustomer Service Supervisor jobs in Coon Rapids, MNCustomer Service Supervisor jobs in St. Louis Park, MNCustomer Service Supervisor jobs in Shorewood, MNCustomer Service Supervisor jobs in New Hope, MNCustomer Service Supervisor jobs in Buffalo, MN