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Customer Service Rep-Field (T)
XPO, Inc. • Eagan, MN 55121 • Posted 3 days ago
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In-person • Full-time • $22.01/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Customer Service Representative at XPO, you will be responsible for billing shipments according to tariffs and pricing agreements, resolving documentation errors, assisting customers with inquiries, and performing general clerical duties. This role requires strong computer, typing, and 10-key skills, as well as experience with Microsoft Office. The position offers a variety of shifts, including days, evenings, nights, and weekends, and requires the ability to work on a loading dock that may be slippery.
Responsibilities
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short and damaged freight and related documentation for customer resolution
Qualifications
Required
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred
- Transportation experience
- Excellent verbal and written communication skills
About XPO, Inc.
XPO is a prominent player in the transportation and logistics industry, specializing in asset-based less-than-truckload (LTL) freight shipping in North America. They offer a wide range of LTL freight and logistics services through a vast network of service centers and trained drivers. XPO's commitment to growth and innovation is shown through their advanced technology tools and dedication to employee development.
Full Job Description
Requisition Id: 375114
Business Unit: LTL
Location:
Eagan, MN, US, 55123
**What you'll need to succeed as a Customer Service Representative at XPO**
Minimum qualifications:
+ 2 years of customer service experience
+ Strong computer, typing and 10-key skills
+ Experience with Microsoft Office
+ Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
+ Transportation experience
+ Excellent verbal and written communication skills
**About the Customer Service Representative job**
Pay, benefits and more:
+ Pay starts at $22.01
+ Full health insurance benefits on day one
+ Life and disability insurance
+ Earn up to 13 days PTO your first year
+ 9 paid company holidays
+ 401(k) option with company match
+ Education assistance
What you'll do on a typical day:
+ Bill shipments according to applicable tariffs and pricing agreements
+ Recognize and resolve documentation errors
+ Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
+ Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
+ Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
+ Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
**About XPO**
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .
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