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Customer Service Consultant
UC Health • Cincinnati, OH 45217 • Posted 3 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Consultant at UC Health works in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors, and staff through excellent service and quality care. This role involves supporting a proactive approach to resolving problems and complaints related to care, treatment, patient rights, and access to hospital services.
Responsibilities
- Work in partnership with the healthcare team to enhance overall customer satisfaction.
- Support a proactive approach to resolving problems and complaints related to care, treatment, patient rights, and access to hospital services.
About UC Health
UC Health is a leading healthcare system in the United States, specializing in academic medicine and patient care. They offer a wide range of healthcare services, including primary and specialized care, surgeries, and innovative treatment options. UC Health is known for its high-quality medical services, academic expertise, and partnerships with international healthcare institutions to advance medical science and clinical care globally.
Full Job Description
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable and diverse place of employment.
The primary function of the Customer Service Consultant is to work in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors and staff through excellent service and quality care. This includes supporting a proactive vs. reactive approach to resolving problems and complaints with respect to care, treatment, patient rights and ability to access hospital services.
About Us
About the Team
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