Job Search Assistant
HR Assistant II (Benefits)
Aston Carter • Remote • Posted 3 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
Remote • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
Join this remote Benefits team at a recognized Fortune 10 leader to provide HR assistance to organizational employees. The role involves handling employee inquiries through various channels, ensuring accurate, consistent, and timely responses, and managing cases with empathy and customer obsession. The position requires excellent organizational, time management, and communication skills, as well as a strong customer service focus.
Responsibilities
- Take ownership of employee contacts ensuring each case is accepted and resolved with a high degree of problem solving and customer obsession.
- Build customer trust through empathetic and personalized conversations by assessing and adjusting the case management plan to each employee's changing needs.
- Demonstrate excellent organizational and time management skills.
- Prioritize quality and customer experience.
- Utilize excellent verbal and written communication skills.
- Understand benefit terms and programs.
- Act quickly and address customer issues while demonstrating strong judgement/decision making.
- Show high degree of ownership and handle sensitive situations with care and empathy.
- Work within a fast-paced environment requiring quick pivot through several communication forms, prioritization of work, and execution with attention to details while always keeping the customers' needs first.
Qualifications
Required
- 2+ years' experience working in Benefits or Human resources (preferably in a contact center or shared service environment).
- Experience with rapid and complex changing work environments
- Outstanding customer service and communication skills.
- Technical aptitude and proficiency with Microsoft Office Suite or similar software
Preferred
- Bilingual in Spanish
About Aston Carter
Aston Carter is a leading staffing and consulting firm that offers specialized staffing solutions in areas like accounting & finance, customer support, operations & administrative, and governance & risk compliance. They provide business services, consulting, and managed solutions to help companies optimize their workforce management. Aston Carter is committed to delivering exceptional service, focusing on diversity, equity, and inclusion, and offers job opportunities across various industries on their job board.
Full Job Description
Description:
Join this remote Benefits team and help make a difference for all employees of a recognized Fortune 10 leader! The team provides HR assistance to organizational employees in the form of accurate, consistent and timely responses to inquiries from various contact channels - phone, chats and HR cases.
A HR Assistant takes ownership of employee contacts ensuring that each case is accepted and resolved with a high degree of problem solving and customer obsession. They build customer trust through empathetic and personalized conversations by assessing and adjusting the case management plan to each employee's changing needs.
In this role, successful candidates will demonstrate:
+ Excellent organizational and time management skills.
+ Strong customer service focus with the ability to prioritize quality and customer experience.
+ Excellent verbal and written communication skills.
+ Ability to understand benefit terms and programs.
+ Being quick to act and address customer issues while demonstrating strong judgement/decision making.
+ A high degree of ownership and the ability to handle sensitive situations with care and empathy.
+ Ability to work within fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through, and execution with attention to details while always keeping the customers' needs first.
Additional Skills & Qualifications:
+ 2+ years' experience working in Benefits or Human resources (preferably in a contact center or shared service environment).
+ Experience with rapid and complex changing work environments
+ Outstanding customer service and communication skills.
+ Technical aptitude and proficiency with Microsoft Office Suite or similar software
Preferred qualification
+ Bilingual in Spanish (a plus but not required)
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Join this remote Benefits team and help make a difference for all employees of a recognized Fortune 10 leader! The team provides HR assistance to organizational employees in the form of accurate, consistent and timely responses to inquiries from various contact channels - phone, chats and HR cases.
A HR Assistant takes ownership of employee contacts ensuring that each case is accepted and resolved with a high degree of problem solving and customer obsession. They build customer trust through empathetic and personalized conversations by assessing and adjusting the case management plan to each employee's changing needs.
In this role, successful candidates will demonstrate:
+ Excellent organizational and time management skills.
+ Strong customer service focus with the ability to prioritize quality and customer experience.
+ Excellent verbal and written communication skills.
+ Ability to understand benefit terms and programs.
+ Being quick to act and address customer issues while demonstrating strong judgement/decision making.
+ A high degree of ownership and the ability to handle sensitive situations with care and empathy.
+ Ability to work within fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through, and execution with attention to details while always keeping the customers' needs first.
Additional Skills & Qualifications:
+ 2+ years' experience working in Benefits or Human resources (preferably in a contact center or shared service environment).
+ Experience with rapid and complex changing work environments
+ Outstanding customer service and communication skills.
+ Technical aptitude and proficiency with Microsoft Office Suite or similar software
Preferred qualification
+ Bilingual in Spanish (a plus but not required)
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Search for other jobs like this one:
Search for popular related roles:
Remote HR Associate - Benefits Administrator jobsRemote HR Benefits Manager jobsRemote HR Benefits Services Specialist 2 jobsRemote Associate Benefits Opportunity Specialist II jobsRemote Benefits Specialist II jobsRemote Human Resources Payroll & Benefits Assistant jobsRemote Benefits and HRIS Manager jobsRemote HR Benefits Administrator jobsRemote HR Benefits Coordinator jobsRemote HR/Benefits Administrator jobs
Search nearby locations hiring for this role:
HR Assistant II (Benefits) jobs in Grove City, PAHR Assistant II (Benefits) jobs in Murrysville, PAHR Assistant II (Benefits) jobs in Weirton, WVHR Assistant II (Benefits) jobs in Uniontown, PAHR Assistant II (Benefits) jobs in Martins Ferry, OHHR Assistant II (Benefits) jobs in Columbiana, OHHR Assistant II (Benefits) jobs in Clairton, PAHR Assistant II (Benefits) jobs in White Oak, PAHR Assistant II (Benefits) jobs in Greensburg, PAHR Assistant II (Benefits) jobs in Beaver Falls, PA