Job Search Assistant
Medical Receptionist
ChenMed • Philadelphia, PA 19133 • Posted 3 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Medical Receptionist (Care Facilitator) at ChenMed's South Philadelphia office serves as a patient advocate and the first point of contact for patients, providing exceptional customer service. Responsibilities include checking patients in and out, providing basic secretarial and administrative support, ensuring the organization and cleanliness of the lobby, scheduling appointments, verifying insurance, collecting copays, and escorting patients to exam rooms. The role requires a strong commitment to superior service and the ability to build trusting relationships with patients.
Responsibilities
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments.
- Conducts lobby checks to ensure organization and cleanliness.
- Serves as the gatekeeper for PCP and Specialists schedules.
- Utilizes computer equipment and programs for various administrative tasks.
- Conducts "love" calls and mails birthday and greeting cards to patients.
- Answers telephones, takes detailed messages, and ensures messages are directed to the appropriate individual.
- Verifies patient insurance and collects copays.
- Assists with scheduling follow-up and in-house Specialist referral appointments.
- Escorts patients to exam rooms and ensures their comfort.
- Acts as HEDIS champion for the PCP.
- Presents patients with customer service survey during check out.
- Participates in daily and weekly huddles.
- Regulates and monitors aspects of transportation for patients.
Qualifications
Required
- High school diploma or equivalent education.
- Minimum of 1 year of work experience in a medical clinic or similar environment.
- Exceptional customer service skills.
- Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
- Skilled in operating phones, personal computers, software, and other basic IT systems.
- Ability to communicate professionally and courteously.
- Detail-oriented for accuracy of reports and data.
- Outstanding verbal and written communication skills.
- Demonstrated strong listening skills.
- Positive and professional attitude.
- Proficient in Microsoft Office Suite products including Excel, Word, and Outlook.
- Spoken and written fluency in English.
Preferred
- Graduation from a nationally accredited Medical Assistant program.
- BLS for Healthcare Providers certification.
About ChenMed
ChenMed is a family-owned primary and specialty care practice dedicated to providing top-quality healthcare to Medicare-eligible seniors. They focus on preventive care and offer affordable VIP care to promote better health for seniors. With over 100 medical centers in the United States, ChenMed aims to become America's leading primary care provider for the neediest populations, emphasizing a patient-centered approach.
Full Job Description
**We're unique. You should be, too.**
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Medical Receptionist (Care Facilitator) at our South Philadelphia office is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
+ Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
+ Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
+ Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.
+ Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
+ Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
+ Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
+ Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
+ Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
+ Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
+ Participates in daily and weekly huddles to provide details on patients.
+ Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
**_Other responsibilities may include:_**
+ Maintains the confidentiality of patients' personal information and medical records.
+ Reviews patients' personal and appointment information for completeness and accuracy.
+ Transmits correspondence by mail, email or fax.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Exceptional customer service skills and passion for serving others
+ Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Skilled in operating phones, personal computers, software and other basic IT systems
+ Ability to communicate with employees, patients and other individuals in a professional and courteous manner
+ Detail-oriented to ensure accuracy of reports and data
+ Outstanding verbal and written communication skills
+ Demonstrated strong listening skills
+ Positive and professional attitude
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Proficient in Microsoft Office Suite products including Excel, Word and Outlook
+ Ability and willingness to travel locally and regionally up to 10% of the time
+ Spoken and written fluency in English
**EDUCATION AND EXPERIENCE CRITERIA:**
+ High school diploma or equivalent education required
+ Graduation from a nationally accredited Medical Assistant program preferred
+ A minimum of 1 year of work experience in a medical clinic or similar environment required
+ BLS for Healthcare Providers preferred
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)
Current Contingent Worker please see job aid HERE to apply
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Medical Receptionist (Care Facilitator) at our South Philadelphia office is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
+ Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
+ Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
+ Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.
+ Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
+ Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
+ Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
+ Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
+ Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
+ Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
+ Participates in daily and weekly huddles to provide details on patients.
+ Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
**_Other responsibilities may include:_**
+ Maintains the confidentiality of patients' personal information and medical records.
+ Reviews patients' personal and appointment information for completeness and accuracy.
+ Transmits correspondence by mail, email or fax.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Exceptional customer service skills and passion for serving others
+ Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Skilled in operating phones, personal computers, software and other basic IT systems
+ Ability to communicate with employees, patients and other individuals in a professional and courteous manner
+ Detail-oriented to ensure accuracy of reports and data
+ Outstanding verbal and written communication skills
+ Demonstrated strong listening skills
+ Positive and professional attitude
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Proficient in Microsoft Office Suite products including Excel, Word and Outlook
+ Ability and willingness to travel locally and regionally up to 10% of the time
+ Spoken and written fluency in English
**EDUCATION AND EXPERIENCE CRITERIA:**
+ High school diploma or equivalent education required
+ Graduation from a nationally accredited Medical Assistant program preferred
+ A minimum of 1 year of work experience in a medical clinic or similar environment required
+ BLS for Healthcare Providers preferred
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)
Current Contingent Worker please see job aid HERE to apply
Search for other jobs like this one:
Search for popular related roles:
Receptionist / Medical Assistant jobs in Philadelphia, PAMedical Clinic Receptionist jobs in Philadelphia, PAMedical Office Receptionist jobs in Philadelphia, PAMedical Assistant - Medical Receptionist jobs in Philadelphia, PAMedical Receptionist/Interpreter jobs in Philadelphia, PAMedical Business Receptionist jobs in Philadelphia, PAMedical Receptionist and Records jobs in Philadelphia, PAPatient Receptionist jobs in Philadelphia, PAMedical Receptionist / Technician jobs in Philadelphia, PAMedical Receptionist jobs in Philadelphia, PA
Search nearby locations hiring for this role:
Medical Receptionist jobs in Fairless Hills, PAMedical Receptionist jobs in Pike Creek Valley, DEMedical Receptionist jobs in Echelon, NJMedical Receptionist jobs in Marlton, NJMedical Receptionist jobs in Swarthmore, PAMedical Receptionist jobs in Ambler, PAMedical Receptionist jobs in Richboro, PAMedical Receptionist jobs in Claymont, DEMedical Receptionist jobs in Bridgeport, PAMedical Receptionist jobs in Blue Bell, PA