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Customer Service Supervisor
Ollie's Bargain Outlet • Benbrook, TX 76132 • Posted 5 days ago
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In-person • Full-time • Junior Manager
Job Highlights
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The Customer Service Supervisor at Ollie's Bargain Outlet is responsible for ensuring the efficient operation of the front end of the store, leading a sales team to sell merchandise and provide a good customer experience. This role involves greeting and assisting customers, resolving customer service issues, maintaining store standards, and assisting with front end Associates' development.
Responsibilities
- Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
- Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
- Ensure that all product at the front end is merchandised per the visual merchandise standards.
- Ensure that the front-end, entrance, and exterior of the building are maintained properly.
- Ensure that front end operations, store standards, and company programs meet all operational expectations.
- Assist with developing, evaluating, and supervising front end Associates.
- Complete any additional responsibilities and/or duties as assigned.
Qualifications
Required
- Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business preferred.
- Ability to work evenings, weekends, and holidays on a regular basis.
- Must have a positive attitude and the ability to interact well with others.
- Ability to lift and carry up to 50 pounds.
- Ability to push and pull up to 35 pounds.
- Ability to stand for extended periods and work in a safe manner
Preferred
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
About Ollie's Bargain Outlet
Ollie's Bargain Outlet is an American discount retail company operating in the United States. It offers a wide range of brand-name and off-brand products at deeply discounted prices, including closeout merchandise, excess inventory, and overstocked items in various categories. With over 370 stores across 25 states, Ollie's has established itself as a leading player in the discount retail sector, catering to bargain hunters and value-conscious consumers.
Full Job Description
Description
Join our team and live the Ollie-tude!: (Ollie's Core Values)
+ + BE A TEAM PLAYER- Associates are expected to be supportive and work together.
+ BE CARING- How do I treat others with courtesy, dignity, and respect?
+ BE VALUE OBSESSED- Live the "good stuff cheap" mindset.
+ BE COMMITTED- Operate with grit, passion, tenacity, and action.
+ BE GROWING- How do we get better every day?
+ BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
Ollie's Associate Benefits:
+ + Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
+ 401K, generous company match with immediate vesting.
+ Strong field sales career growth & talent development culture for top performers.
+ 20% associate discount on all Ollie's purchases.
+ Vast array of voluntary benefits.
The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.
Primary Responsibilities:
+ Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
+ Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
+ Ensure that all product at the front end is merchandised per the visual merchandise standards.
+ Ensure that the front-end, entrance, and exterior of the building are maintained properly.
+ Ensure that front end operations, store standards, and company programs meet all operational expectations.
+ Assist with developing, evaluating, and supervising front end Associates.
+ Complete any additional responsibilities and/or duties as assigned.
Qualifications:
+ Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business preferred.
+ Ability to work evenings, weekends, and holidays on a regular basis.
+ Must have a positive attitude and the ability to interact well with others.
Physical Requirements:
+ Ability to lift and carry up to 50 pounds.
+ Ability to push and pull up to 35 pounds.
+ Ability to stand for extended periods and work in a safe manner
Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.
Qualifications
Motivations
Preferred
+ Peer Recognition: Inspired to perform well by the praise of coworkers
+ Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
+ Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience
Required
+ Cash handling
Join our team and live the Ollie-tude!: (Ollie's Core Values)
+ + BE A TEAM PLAYER- Associates are expected to be supportive and work together.
+ BE CARING- How do I treat others with courtesy, dignity, and respect?
+ BE VALUE OBSESSED- Live the "good stuff cheap" mindset.
+ BE COMMITTED- Operate with grit, passion, tenacity, and action.
+ BE GROWING- How do we get better every day?
+ BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
Ollie's Associate Benefits:
+ + Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
+ 401K, generous company match with immediate vesting.
+ Strong field sales career growth & talent development culture for top performers.
+ 20% associate discount on all Ollie's purchases.
+ Vast array of voluntary benefits.
The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.
Primary Responsibilities:
+ Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
+ Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
+ Ensure that all product at the front end is merchandised per the visual merchandise standards.
+ Ensure that the front-end, entrance, and exterior of the building are maintained properly.
+ Ensure that front end operations, store standards, and company programs meet all operational expectations.
+ Assist with developing, evaluating, and supervising front end Associates.
+ Complete any additional responsibilities and/or duties as assigned.
Qualifications:
+ Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business preferred.
+ Ability to work evenings, weekends, and holidays on a regular basis.
+ Must have a positive attitude and the ability to interact well with others.
Physical Requirements:
+ Ability to lift and carry up to 50 pounds.
+ Ability to push and pull up to 35 pounds.
+ Ability to stand for extended periods and work in a safe manner
Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.
Qualifications
Motivations
Preferred
+ Peer Recognition: Inspired to perform well by the praise of coworkers
+ Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
+ Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience
Required
+ Cash handling
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