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Customer Service Representative
Expeditors • SeaTac, WA 98158 • Posted 3 days ago
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In-person • Full-time • $24.00-$27.00/hr • Entry Level
Job Highlights
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As a Customer Service Representative at Expeditors, you will be part of a global supply chain management team, focusing on professionalism, leadership, and customer service. Your role involves ensuring smooth and timely freight process flow, accurate data entry, timely exception handling, and client and vendor billing. You will also interact with customers to arrange international shipments, meet compliance regulations, and contribute to maintaining strong relationships with suppliers.
Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Monitor and action exceptions timely
- Ensure accurate and timely client and vendor billing
- Track and trace Drayage Management and/or Air Import files as required
- Ensure timely clearance and delivery of freight to customer for Import shipments
- Send documents to customer or broker for customs purposes in a timely manner
- Interact with customers in arranging their international shipments, meeting customer service standards
- Meet compliance regulations at all times, including internal policies and procedures and external government regulations
- Meet KPI standards
- Understand department process flow and look for areas of improved efficiency
- Contribute to maintain strong relationships with suppliers
- Overseas communications and timely responses to emails and requests
Qualifications
Required
- 6 months to 1 year related experience and/or training, or equivalent combination of education and experience
- Effective interpersonal skills, including listening, comprehension, and clear communication
- Pro-active, strong organizational skills
- Proficient with Microsoft Office (Excel, Word, PowerPoint)
Preferred
- Understanding of air and ocean documentation process
- Understanding of Final mile drayage process
Full Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals
+ 250+ locations worldwide
+ Fortune 500
+ Globally unified systems
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operating system
+ Ensure exceptions are monitored and actioned timely
+ Ensure accurate and timely client and vendor billing
+ Track and trace Drayage Management and/or Air Import files as required
+ Ensure timely clearance and delivery of freight to customer for Import shipments
+ Ensure documents are sent to customer or broker for customs purposes in a timely manner
+ Interact with our customers in arranging their international shipments, meeting customer service standards
+ Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
+ Meet KPI standards, as per the company's procedures
+ Understand department process flow, constantly looking for areas of improved efficiency
+ Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Ensure all customers' standard operating procedures are followed and updated
+ 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
+ Understanding of air and ocean documentation process a plus
+ Understanding of Final mile drayage process a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Proficient with Microsoft Office (Excel, Word, PowerPoint)
Expected salary: $24-$27/hour
All of your information will be kept confidential according to EEO Guidelines.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals
+ 250+ locations worldwide
+ Fortune 500
+ Globally unified systems
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operating system
+ Ensure exceptions are monitored and actioned timely
+ Ensure accurate and timely client and vendor billing
+ Track and trace Drayage Management and/or Air Import files as required
+ Ensure timely clearance and delivery of freight to customer for Import shipments
+ Ensure documents are sent to customer or broker for customs purposes in a timely manner
+ Interact with our customers in arranging their international shipments, meeting customer service standards
+ Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
+ Meet KPI standards, as per the company's procedures
+ Understand department process flow, constantly looking for areas of improved efficiency
+ Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Ensure all customers' standard operating procedures are followed and updated
+ 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
+ Understanding of air and ocean documentation process a plus
+ Understanding of Final mile drayage process a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Proficient with Microsoft Office (Excel, Word, PowerPoint)
Expected salary: $24-$27/hour
All of your information will be kept confidential according to EEO Guidelines.
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