Sutter Health • Remote • Posted 24 days ago
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The Clinical Referral Nurse at Sutter Health acts as the in-office clinical liaison, representing the agency via telephone to receive and process referrals for patient care within the regional home health referral management team. This role involves interactions with various referral sources, including hospitals, physicians, and the general public, to ensure timely and consistent admissions. The nurse enters referral information into the Electronic Medical Records (EMR) and creates initial orders to facilitate the start of care. This position requires excellent customer service skills, clinical knowledge, and the ability to work closely with multiple teams to facilitate patient care.
About Sutter Health
Sutter Health is a non-profit healthcare network based in Northern California, offering a wide range of services including hospital care, outpatient care, home health, and urgent care. With a focus on delivering high-quality, patient-centered care, Sutter Health has over 50,000 employees and more than 13,000 physicians across its network. The organization has expanded its reach through partnerships with international healthcare providers and subsidiaries like Sutter Care at Home, Sutter Pacific Medical Foundation, and Palo Alto Medical Foundation.
Organization:
SCAH-Sutter Care at Home - UTPosition Overview:
The role is to act as the in-office clinical liaison that represents the agency via telephone receiving and processing referrals for patient care in the regional home health referral management team. Referral source interactions include, but are not limited to working closely with referring hospitals, physicians, board and care facilities, skilled nursing facilities, patients, families, and the general public. Primary clinical responsibilities include receiving/processing referrals and ensuring that admissions occur in a timely and consistent manner. This position enters referral information into the Electronic Medical Records (EMR) and creates initial orders to facilitate the start of care. As the Clinical Referral Specialist, this person frequently interacts with referral sources, other members of the referral center staff, home health, Advanced Illness Management (AIM) and hospice staff across offices and all others necessary to facilitate the start of patient care. Consistently utilizes and promotes use of excellent customer services skills. This position reports directly to the Home Health AdministratorJob Description:
EDUCATION:
Graduate of an accredited school of nursing
CERTIFICATION & LICENSURE:
RN-Registered Nurse of California
TYPICAL EXPERIENCE:
2 years recent relevant experience.
SKILLS AND KNOWLEDGE:
Must have the clinical knowledge and critical thinking skills to effectively plan and provide coordination of patient care consistent with standards and regulations
Must have exceptional interpersonal and customer services skills
Must be able to effectively solve unique problems as they arise or identify when to consult the supervisor
Must have knowledge of current Hospice/Home Health admission criteria; Medicare, Medi-Cal, Commercial, State and Federal regulations
Familiarity with ICD-10 coding preferred but not essential
Must be able to demonstrate problem-solving abilities as well as telephone, interpersonal, verbal and written communication skills in english
Commitment to teamwork and customer service, both internally and externally, is required
Must have proven /proven data entry and general computer skills
Must be able to demonstrate proficiency (after training and introductory period) in efficient use of electronic medical record systems
Must be able to flex with the increased workflow when census is higher and recognize urgency of each task
Must be flexible with schedule including, but not limited to, the ability to participate in department rotation for weekend coverage if needed
Must be able to drive to designated SCAH location(s) for meetings, training, and needs as designated by business needs
PHYSICAL ACTIVITIES AND REQUIREMENTS:
See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements
Job Shift:
DaysSchedule:
VariedShift Hours:
8Days of the Week:
VariableWeekend Requirements:
Rotating WeekendsBenefits:
YesUnions:
NoThis position is work from home eligible.
Position Status:
Non-ExemptWeekly Hours:
32Employee Status:
RegularNumber of Openings:
1Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $34.55 to $45.95 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
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