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IT Service Desk associate
INTELLISWIFT INC • Burbank, CA 91501 • Posted 3 days ago
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In-person • Full-time • $25.00/hr • Contract • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The IT Service Desk Associate is responsible for providing remote, helpdesk, and desktop support for a variety of issues including hardware, software, applications, and imaging. This role involves supporting a Windows 10 and Office 365 environment, using SCCM for PC imaging and upgrades, and managing access through Active Directory Azure and MFA. The position requires 3-6+ years of experience in technical support and is for a 6-month contract with onsite work.
Responsibilities
- Remote, helpdesk and desktop support for all issues - hardware, software, application, and imaging
- Remote, helpdesk support through VPN
- Supporting Windows 10 and O365 environment
- PC Imaging using SCCM
- Support using Active Directory Azure, AD Azure, MFA, Multi-Factor Authentication
Qualifications
Required
- 3-6+ years of experience in Technical Support, Helpdesk Support, Remote Support, Desktop Support or Field Support
- Experience with Active Directory Azure, AD Azure
- Experience with remote support through VPN
- Experience with MFA - Multi-Factor Authentication
- Experience with SCCM - System Center Configuration Manager for PC Imaging and Windows migrations
- Office 365, O365
- Operational break/fix support
- Experience supporting Windows 10
About INTELLISWIFT INC
Intelliswift is a leading IT service provider specializing in digital product engineering, data management, analytics, cloud computing, and MSP/VMS staffing. They have a strong focus on innovation and offer solutions to various industries like Pharma, BFSI, and Retail. With a team of skilled professionals, Intelliswift aims to deliver exceptional customer-centric services and create a lasting impact for their clients.
Full Job Description
This position is onsite and pays $25 an hour .
What you will be doing:
- Remote, helpdesk and desktop support for all issues - hardware, software, application, and imaging
- Remote, helpdesk support through VPN
- Supporting Windows 10 and O365 environment
- PC Imaging using SCCM
- Support using Active Directory Azure, AD Azure, MFA, Multi-Factor Authentication
What you will need:
- 3-6+ years of experience in Technical Support, Helpdesk Support, Remote Support, Desktop Support or Field Support
- Experience with Active Directory Azure, AD Azure
- Experience with remote support through VPN
- Experience with MFA - Multi-Factor Authentication
- Experience with SCCM - System Center Configuration Manager for PC Imaging and Windows migrations
- Office 365, O365
- Operational break/fix support
- Experience supporting Windows 10
Work Ability:
- Ability to lift up to approx. 40-50+ lbs, mobility will require bending, crawling in work stations, walking around facilities, sitting, standing, lifting / moving devices, computers, printers, etc.
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