Executive Housekeeping Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Communicate, drive and execute strategies to achieve departmental cleanliness goals relating to the Guest Satisfaction Index.
• Identify problems and generate solutions in a timely manner.
• Achieve budget/forecast labor costs through productive scheduling according to business demands and through monitoring of productivity.
• Maintain departmental expenses within budget guidelines through inventory control, negotiation of pricing with vendors, expense tracking, productivity-based scheduling, effective training and direction.
• Maintain on-going training, document training sessions, observe results and retrain as necessary in areas to include guestroom and public space cleanliness, maintenance request procedures and workplace safety.
• Conduct interviews with potential team members.
• Conduct, record, and post daily inspections of guest rooms and public spaces.
• Conduct and document daily/monthly department meetings.
• Maintain lost and found and follow procedures accurately.
• Maintain inventory control and direct the ordering of supplies and equipment.
• Establish and maintain departmental procedures and policies to ensure maintenance of service levels, improvement of cleanliness standards and workplace safety, to include adherence to SDS and OSHA standards.
• Provide growth opportunities for team members and supervisors to develop skills, abilities, and talents as a means to reach personal and departmental goals.
• Develop talent of key personnel for key positions.
• Ensure timely performance evaluations for all team members in the department.
• Maintain open lines of communication with all areas of the present information in a clear, concise manner.
• Participate in the Manager on Duty program.
• Address performance issues and take necessary corrective action in a timely and professional manner, in accordance with established Progressive Disciplinary policy.
• Complete special projects as assigned.
• Comply with and enforce all brand standards, policies, and regulation.

Qualifications

Required

• A minimum of 5 years housekeeping experience in a hotel or related environment is required.
• A minimum of 2 years management experience in a hospitality or related field is required.
• Requires adequate mobility to work in a standard hotel environment situated in multiple buildings.
• Lifting and carrying up to 50 pounds occasionally, frequent reaching/grasping, occasional pushing and pulling of up to 100 pounds, frequent stooping, bending and crouching.
• Some schedule flexibility is required.
• Maintain composure and objectivity under pressure.
• Possess excellent communication skills, interacting effectively with guests and all team-members.
• Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
• Work in a manner consistent with the IHG and company's Core Values.
• Working knowledge of budgetary and forecasting process.
• Maintain a warm, friendly, professional demeanor and strong sense of confidentiality.