Job Search Assistant
IT Support Shift Supervisor - New York, NY
Merge IT LLC • New York, NY 10001 • Posted 5 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • $28.00-$30.00/hr • Contract • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
Merge IT LLC is seeking an IT Support Shift Supervisor for a 6+ month contract in New York City, with the potential for extension and permanency based on performance. The role involves leading a team of 5 engineers, managing workload, assigning tickets, and ensuring timely response to client stakeholders and end users. The ideal candidate will have 3-5 years of IT and technical experience in a corporate environment, prior team lead or supervisor experience, and preferably experience in a financial or banking IT support environment.
Responsibilities
- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Qualifications
Required
- 6+ months contract with potential for extension and permanency
- Onsite in New York City
- Drug & background check required
- Hours: 1pm - 10pm (1 hour break, 8 paid hours)
- At least 3-5 years of IT and technical experience in a corporate environment
- Prior team lead or supervisor experience
- Able to follow instructions and procedures
- Proven experience in IT Desktop Service environment
- Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
- Demonstrates an organized approach to work
- Demonstrates customer service abilities
- Routine administrative skills
- Good interpersonal skills, basic literacy and numeracy skills
- Demonstrates awareness of health and safety at work
Preferred
- Prior experience in a financial or banking IT support environment
Full Job Description
Our enterprise-level client in New York City, has an immediate need for an IT Support Shift Supervisor. Please see below for full details-
Job Notes:
--6+ month contract / extendable and likely to go perm with good performance.
--Onsite in New York City
--Drug & Background check required.
--Hours: 1pm - 10pm (1 hour break, 8 paid hours)
--Pay Rate = $28-30 w2 per hour
Leadership:
• This hire will be the lead resource for a team of 5 engineers onsite.
• Primarily responsible for managing workload and assigning tickets to staff as needed.
• Ensuring tickets from client stakeholders and end users are responded to in a timely manner.
• At least 3-5 years of IT and technical experience in a corporate environment.
• Prior team lead or supervisor experience required.
• Prior experience in a financial or banking IT support environment preferred.
Main Responsibilities:
• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
The Ideal Candidate
• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Job Notes:
--6+ month contract / extendable and likely to go perm with good performance.
--Onsite in New York City
--Drug & Background check required.
--Hours: 1pm - 10pm (1 hour break, 8 paid hours)
--Pay Rate = $28-30 w2 per hour
Leadership:
• This hire will be the lead resource for a team of 5 engineers onsite.
• Primarily responsible for managing workload and assigning tickets to staff as needed.
• Ensuring tickets from client stakeholders and end users are responded to in a timely manner.
• At least 3-5 years of IT and technical experience in a corporate environment.
• Prior team lead or supervisor experience required.
• Prior experience in a financial or banking IT support environment preferred.
Main Responsibilities:
• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
The Ideal Candidate
• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Search for other jobs like this one:
Search for popular related roles:
IT Manager, Support jobs in New York, NYSupervisory IT Specialist (OS/Sysadmin) jobs in New York, NYWarehouse IT Systems Support Supervisor jobs in New York, NYInformation Technology Support Supervisor jobs in New York, NYSupervisor, IT jobs in New York, NYSupport Supervisor jobs in New York, NYClient Support Supervisor jobs in New York, NYIT Operations Supervisor jobs in New York, NYTechnical Services Supervisor jobs in New York, NYHelpdesk Supervisor jobs in New York, NY
Search nearby locations hiring for this role:
IT Support Shift Supervisor jobs in Staten Island, NYIT Support Shift Supervisor jobs in Closter, NJIT Support Shift Supervisor jobs in North New Hyde Park, NYIT Support Shift Supervisor jobs in Bronxville, NYIT Support Shift Supervisor jobs in Avenel, NJIT Support Shift Supervisor jobs in Glen Ridge, NJIT Support Shift Supervisor jobs in Port Washington, NYIT Support Shift Supervisor jobs in Yonkers, NYIT Support Shift Supervisor jobs in Inwood, NYIT Support Shift Supervisor jobs in South Valley Stream, NY