Call Center Representative - Medical

CENTRAL FLORIDA HEALTH CARE, INC.

POSITION DESCRIPTION

Title: Call Center Representative Approved by: Chief Executive Officer

Reports to: Call Center Manager FLSA status: Non-exempt

Personnel Supervised: N/A

POSITION SUMMARY: Under the direct supervision of the Call Center Manager, incumbent is responsible for scheduling Dental appointments.

MINIMAL QUALIFICATIONS:

Education: High School graduate or GED.

Experience: Three years' experience scheduling appointments for no less than three providers, preferred.

Bilingual: English/Spanish preferred.

Skills:

Self-starter. Detail oriented.

Great customer service skills. Ability to work effectively with people of varied cultures.

Computer literate. Ability to use all office equipment.

Typing rate of 40 wpm minimum

RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS include, but are not limited to:

1. Schedule medical and dental appointments by phone.
2. Collect patient demographic and insurance information.
3. Cancel and reschedule booked medical and dental appointments.
4. Call no show patients to reschedule appointments.
5. Understand and apply CFHC scheduling template.
6. Transfer calls appropriately.
7. Resolve patient portal/Healow application issues i.e. reset passwords.
8. Resolve issues on eMessenger, failed calls report.
9. Other duties as assigned.

PHYSICAL REQUIREMENTS: (SUBJECT TO CHANGE)

1. Requires 80% or more time spent standing/sitting.

2. Independently mobile.

3. Lifting and/or transporting up to 20 lbs.

American with Disabilities Act (ADA) statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.