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Customer Service Representative - Bilingual
Uline • Kenosha, WI 53144 • Posted 2 days ago
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In-person • Full-time • $58,000-$72,000/yr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Bilingual Customer Service Representative at Uline, you will be part of a collaborative call center, processing customer orders and inquiries using world-class technology. This role involves communicating with customers over phone, email, and chat, helping them navigate Uline's website and online ordering, and becoming a product and solutions expert. The position offers a pay range of $23 to $28 per hour, with potential bonuses, and is part of a 24/7 operation.
Responsibilities
- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email and chat.
- Help customers navigate Uline's website and online ordering.
- Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Qualifications
Required
- High school diploma or equivalent.
- Bachelor's degree preferred.
- Prior customer service experience is a plus.
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
About Uline
Uline is a leading distribution company that specializes in shipping, industrial, and packaging materials. Based in the United States, it offers a wide range of products such as shipping boxes, bubble wrap, packaging tape, warehouse supplies, and custom-printed materials. With a global presence, Uline serves various industries and prioritizes high-quality products and exceptional customer service.
Full Job Description
Bilingual Customer Service Representative
Pay from $23 to $28 per hour - That's up to $58,000 - $72,000 per year with bonuses!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.
24/7 operation - Various on-site shifts available.
Position Responsibilities
Process customer orders and inquiries in a collaborative call center using world-class technology.
Communicate with customers over phone, email and chat.
Help customers navigate Uline's website and online ordering.
Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
Complete medical, dental, vision and life insurance coverage and other wellness programs.
401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore
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