Service Manager

Service Manager Mercedes-Benz of Loveland

About the Position:

We are looking for an energetic leader for a fast-paced Service Department. This individual must have a track record of running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers.

Essential Duties Include the following. Other duties may be assigned.

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Works with General Manager in preparing and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends monthly managers’ meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Ensures that the Service Department and Customer waiting areas are kept clean and organized.
• Promotes teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Serves as liaison with factory representatives.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Examine vehicles to determine if additional safety or service work is required.

Requirements and Qualifications:

• Must have a valid Colorado Driver's license and MVR acceptable to our insurance carrier.

• Exceptional commitment to Team Member engagement
• Strong Advancement and Career Development Opportunities
• Culture of Coaching and Mentoring
• Many long-tenured employees including seven Team Members employed since day one – 11 years

• Excellent communication and sales skills

• Must be willing to submit a background check and drug screen prior to employment. We are a drug free workplace

• Must have a minimum of 7 years’ experience as a Service Advisor.
• Must have a minimum of 5 years’ experience as a Service Manager or Service Director, preferably with Mercedes-Benz.
• Must have strong leadership skills.
• Must always maintain a professional appearance.
• Must be able to enter/exit vehicles without limitations.
• Must be able to stand/sit for up to 8 hours without restrictions.

Compensation:

• $180,000.00 - $250,000.00 per year.
• Relocation assistance available.

Benefits:

• Paid holidays
• Paid time off
• 401(k) with 50% company match of first 4% of contribution
• Insurance – Medical, Dental, Vision
• Dependent Care FSA
• Basic Life and AD&D
• Short-Term and Long-Term Disability
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity
• Employee Assistance Program
• Accepting ongoing applications.
• Apply through job listing.