Facilities Support Specialist

Job Description

An employer in Northwest Arkansas is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls regarding facilities issues, troubleshooting numerous issues, and documenting reported events. Candidates will be identifying and responding to trends with alarms, defrosts, and work orders for refrigeration, HVAC, and lighting alert inquiries in stores nationwide. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback. The ability to navigate multiple applications at one time, documenting and strong multitasking skills are required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

- Exp. working in an environment with a high volume of inbound and outbound calls

- Demonstrates a fundamental level of critical thinking (diagnostics/problem solving and team working skills)

- Excellent written and spoken communication skills

- Strong multitasking skills - able to navigate multiple applications at one time

- Strong computer skills proficient in excel, dual screens and same time reporting

- Strong technical background (Intermediate computer knowledge and software navigation skills) - System diagnostics and troubleshooting null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.