Resolution Specialist, Customer Service

Position Summary...

What you'll do...

**Type:** Full Time

**Setting:** REMOTE Work

**Operating Hours:** 7:30AM - 5:30PM Central Time

**Qualifications:**

- Call Center background/experience in financial services

- Customer service background/experience in finance.

**Responsibilities:**

+ Provides customer service by responding to and resolving customer and store disputes and ad-hoc questions requiring complex research ; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; conducting compliance reviews ; negotiating dispute resolution ; analyzing, interpreting, and consolidating information into reporting for customer review; ensuring sensitive electronic payment data of customers and associates is protected; and coordinating communication between customer and third party service providers.

+ Contributes to service improvements to advance work processes through knowledge of policies, procedures, and guidelines by collecting and documenting Walmart Services data; providing insights to product teams on incoming questions and issues ; determining and implementing support process improvements and communicating them with the Walmart Services support team; and working with multiple departments within Walmart Services to research and implement improvements.

+ Evaluates incoming questions and issues and ensures resolution by collaborating with internal and external business partners to determine the root cause of issues; evaluating services data and documenting it into the appropriate format; pulling data and identifying trends in order to drive business actions; collaborating with business partners to determine and provide solutions; ensuring that resolution meets business and customer requirements; tracking resolution metrics and utilizing data to determine effectiveness of the resolution offerings; and ensuring future resolution expectations are communicated to all relevant stakeholders .

+ Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

+ Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

+ Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The hourly wage range for this position is $19.00-$35.00*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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**Minimum Qualifications...**

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Associate's degree in Finance, Accounting, Business or related field.1

**Preferred Qualifications...**

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service

**Primary Location...**

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.