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Customer Resolution Associate - Market Delivery
Lowe's • Denver, CO 80238 • Posted 2 days ago
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In-person • Full-time • $18.80-$23.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Resolution Associate - Market Delivery at Lowe's is responsible for supporting delivery operations, communicating with customers to improve their in-home delivery experiences, and handling multiple tasks in a fast-paced environment. This role involves knowledge of Home Delivery XDT operations, customer management responsibilities, interactions with 3PL service providers and Lowe's internal teams, and maintaining business relationships with partners. Effective problem-solving, change adoption, team orientation, and empowerment skills are essential.
Responsibilities
- Support delivery operations from internal and external customers.
- Communicate with customers to obtain feedback for improving customer in-home delivery experiences.
- Assist in problem solving to create brand loyalty and lasting customer relationships.
- Deliver business results and handle multiple tasks in a fast-paced environment.
- Utilize knowledge of Home Delivery XDT operations.
- Assign daily tasks such as working alerts and queues, process customer order changes, and utilize multiple order management systems.
- Manage customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
- Interact with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (BDC, RDC, etc.) and store operations.
- Solve problems effectively, adopt changes, work cooperatively in a team, and empower others.
- Build and maintain business relationships with Retail and Lowe's Pro partners.
- Utilize Microsoft office applications.
- Maintain continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints.
- Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.
- Work cooperatively with others to accomplish joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.
Qualifications
Required
- High school diploma or equivalent
- 1 year of directly related experience
About Lowe's
Lowe's is a leading American home improvement retailer that offers a wide range of products and services to help customers enhance and maintain their homes. The company operates over 2,200 stores across the United States, Canada, and Mexico, with a strong emphasis on providing quality products, exceptional service, and innovative solutions for home improvement projects. Although facing competition from The Home Depot, Lowe's continues to invest in technology, expand its online offerings, and improve the customer experience to meet evolving needs in the market.
Full Job Description
Essential Functions:
- Responsible to support delivery operations from internal and external customers.
- Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
- Ability to deliver business results and handle multiple tasks in a past paced environment.
- Knowledge of Home Delivery XDT operations.
- Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.
- Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
- Interactions with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (BDC, RDC, etc.) and store operations.
- Effective problem solving, change adoption, team orientation and empowerment skills.
- Builds and maintains business relationships with Retail and Lowe's Pro partners.
- Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.
- Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.
- Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.
- Teamwork - works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.
Minimum Requirements:
- High school diploma or equivalent
- 1 year of directly related experience
Pay Range: $18.80 - $23.00 per hour
_Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page (https://talent.lowes.com/us/en/benefits) ._
**This job will be posted for at least 5 days, starting on:**
09/17/2024
_Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._
Pay Range: $18.80 - $23.00 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
- Responsible to support delivery operations from internal and external customers.
- Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
- Ability to deliver business results and handle multiple tasks in a past paced environment.
- Knowledge of Home Delivery XDT operations.
- Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.
- Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
- Interactions with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (BDC, RDC, etc.) and store operations.
- Effective problem solving, change adoption, team orientation and empowerment skills.
- Builds and maintains business relationships with Retail and Lowe's Pro partners.
- Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.
- Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.
- Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.
- Teamwork - works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.
Minimum Requirements:
- High school diploma or equivalent
- 1 year of directly related experience
Pay Range: $18.80 - $23.00 per hour
_Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page (https://talent.lowes.com/us/en/benefits) ._
**This job will be posted for at least 5 days, starting on:**
09/17/2024
_Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._
Pay Range: $18.80 - $23.00 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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