Customer Experience Specialist

Description We are seeking a Customer Experience Specialist to join our team in the education industry, located in Stamford, Connecticut. This role involves promoting cultural exchange and educational programs, engaging with potential applicants, and providing exceptional customer service. You will primarily communicate via phone calls, text, and email to answer questions and convert interested individuals into applicants.

Responsibilities:

- Engage with interested parties to promote our educational programs

- Respond to inquiries and provide detailed information about the programs

- Convert potential leads into applicants through excellent customer service

- Document all communications with leads in the CRM Software

- Relay customer feedback to the relevant team members

- Work both independently and as part of a team to achieve goals

- Adapt readily to changes in scripts or messaging

- Exhibit professionalism in all forms of communication

- Utilize strong time management and decision-making skills

- Handle additional responsibilities or projects as assigned by management. Requirements - Demonstrated experience in a customer service role within the education industry

- Proficiency in answering inbound calls and managing high call volumes

- Exceptional communication skills, both written and oral

- Ability to empathize with and prioritize customer needs

- Demonstrated ability to handle complex customer queries and issues

- Ability to work effectively in a fast-paced environment

- Strong problem-solving skills and ability to make sound decisions

- High level of accuracy and attention to detail

- Proficient in using computer software and technology

- Ability to work independently and as part of a team

- Commitment to ongoing professional development and learning

- Availability to work a flexible schedule, including evenings and weekends as required.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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